Customer Service Manager

Gregory V. Barnes

* **** **** **.

Baltimore, MD 21244

202-***-****(cell)

443-***-****(home)

*******.********@*****.***

Objective:

To obtain a position that will allow me to utilize my leadership skills and discipline that I have acquired from my Military Service.

Abilities: Hardworking, highly motivated team player.

Experience Summary:

Proven leadership and outstanding communication skills on all levels of Management, Ranks and Employees.

Demonstrated expertise while serving the Military Service in the areas of Safety and Operations Management under the most Hazardous conditions by producing new solutions and strategies.

Professional Experience:

Assistant Project Manager Integrity National Corporation

December 2006- present Hanover Pkwy, MD

Operations Manager: Judith Lobaton

Tel. Number: 240-***-****

Managing of day-to-day scheduling of 28 Custodial employees at the GSA, ROB bldg.

In charge of training and safety compliance.

Managed administrative and quality control functions representing performance of assigned employees.

Supervised cleaning and maintenance operations of various locations and offices at the GSA bldg.

Front Office Assistant Marriot Hotel

January 2004-December 2006 Baltimore, MD

Manager: Arnold Carter

Tel. Number: 443-***-****

Performed duties too varied and diverse to be classified in the Front office ensuring customer service and complaints, schedule of supplies and room availability and housekeeping are being attended to by assigned employees. Administration of clerical reports that requires knowledge of the Office Management policies and procedures.

Maintenance Technician Central Parking System

January 2003-January 2004 Washington, DC

Performed work involving two or more maintenance or craft occupation to keep machines and mechanical equipment or the structure of an establishment in repair. Duties involved pipe fitting, boiler making, insulating, welding, machining, carpentry, electrical or mechanical repair, installation and balancing new equipment, floor or stair repairs.

Security Officer Liberty Security

August 1983-October 1992 Baltimore, MD

Guard, Patrol and monitors premises to prevent theft, violence or infraction of rules.

Tank Crewman US Marine Corps

June 1980-June 1983 Washington, DC (3 years active/3 inactive)

Responsible for operating four positions on the tank, consist of 53-ton tank-an $800,000 vehicle.

Handled high explosive materials and trained for alertness. Handled Gunner, consists of operating with computers and electrical equipment and Tank Commander working with radio equipment; also responsible for supervision and ensuring safety of 3 Marines in the tank.

Guard duty for government property and extensive weapon with M16A1 rifle fourteen days at a time.

Duty Supervisor as Executive Assistant in charge of barracks for safety and business transaction.

Recognition: Outstanding Performance-presented by the Marriott Hotel, Baltimore, MD

Graduated top of the class- Marine Corps Recruit Depot Paris Island, SC

Training:

Strategic Operations Management/US Marine Corps, Washington DC

Advance Individuality Training/Fort Knox, TY

Marine Corps Recruit Depot/Paris Island, SC

Graduated to of the classified

Combined Arms & Maneuvering Exercise/3rd tank Battalion, 2nd Marine Division

Quality Customer Service

Marriott Hotel, Baltimore

Education:

Graduated High School-Edmondson High School, Baltimore MD

2nd year-College in Hotel Restaurant Management

University of District of Columbia/2006-2007

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