Customer Service Sales

Pari Ghulam Nabi

Industry Preference: Customer Service&SalesIndustry

QUALIFICATIONS PROFILE

Goal-driven and dedicated professional with over 10 years of experience within the sales and customer service industries, complemented with extensive knowledge in all aspects of customer management and product presentation as well as reception and point of sale operation. Capable of maintaining strong rapport with customers, staff, and other professionals in order to achieve target goals and objectives. Received multiple recognitions and appreciations from the management team for providing superior service. CORE COMPETENCIES

Account Management::Consultative selling skills::Customer value creation::Product and technical knowledge::Sales administration::Communication::Front end customer service::Up sales CAREER OVERVIEW

Customer management: Ensured needs of customers are being fulfilled and satisfied with a right future expectations Reception management:Greeted all customers and handled all complaints and queries with a professional manner Cash management:Handled point of sale operation with zero error and minimum time taken in billing PROFESSIONAL EXPERIENCE

Hyper supermarket - Karachi Pakistan - cashier - April 2011 - may 2015 Jsm supermarket umm ramool rashidiya dubai UAE - cashier may 2015 - November 2015 AAccomplishments.

Handled point of sale operation with zero error and minimum time taken in billing INTER WOOD FURNITURE COMPANY - Hydrabad, Pakistan -Sales Executive- Feb,2009 - March,2011 Consistently met all metrics in the store; oversaw all customer’s satisfactory factors. Merchandized the display as per the customer’s requirement to attract the potential new customers segment with an ultra-modern touch. Working in Inter wood furniture company I always ensured that the quality of customer service is maintained and the store complies with health and safety regulations.

ACCOMPLISHMENTS:

Worked with customers with the most cheerful and pleasant disposition

Answered to customers’ questions or concerns related to the product they are charged to sell and demonstrated adequate knowledge of the product

Communicated and assisted customers in any way possible and as the customers may required

Dealt with customer’s complaints professionally and with restraint

Closed as many deals and transactions as possible

Processed or helped process payments made by the customer – whether by in cash or credit card

Bagged products for the customers (if there’s no other assigned to that)

Reported sales accurately to team leader

Traveled many a times to sell and make representations of the products to clients’ homes UNITED BANK LIMITED - Hydrabad, Pakistan - Sales Executive-Jun,2007 - Dec,2009 Proven track record of Insurance sales of United Bank. Successfully sold all the policies to the new clients as well as existing clients. Participated in all business activities, meetings and trainings. Provided effective trainings and mentorship to the new agents with the help of my supervisor for better team productivity. ACCOMPLISHMENTS:

Sold products by establishing contact and developing relationships with prospects

Maintained relationships with clients by providing support, information, and guidance

Identified product improvements or new products by remaining current on industry trends, market activities, and competitors

Prepared reports by collecting, analyzing, and summarizing information

Maintained quality service by establishing and enforcing organization standards

Maintained professional and technical knowledge by attending educational workshops

Contributed to team effort by accomplishing related results as needed. INDUS HOTEL - Hydrabad, Pakistan - Receptionist- Jun,05 - May,07 Being a Hotel Receptionist I was responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. Always responded courteously to guests’ requests. I played a part in the general running of the reception desk and helped the General Manager to maintain a smooth room bookings service.

ACCOMPLISHMENTS:

Welcomed visitors by greeting them, in person or on the telephone; answered inquiries

Directed visitors by maintaining employee and department directories; given instructions

Maintained security by following procedures; monitored logbook

Dealt with bookings by phone, e-mail or face-to-face

Completed procedures when guests arrive and leave

Prepared bills and taken payments

Taken and forwarded messages to guests

Dealt with special requests from guests (like booking theatre tickets or storing valuable items)

Answered questions about what the hotel offers and the surrounding area

Dealt with complaints or problems

ACADEMIC QUALIFICATION:

Graduation: B COM

PROFESSIONAL QUALIFICATION:

D.I.T (Diploma in Computer Application)

COMPUTER SKILL: MS Office, Internet browsers

PERSONAL INFORMATION:

Date of Birth: 20th Sept, 1985Nationality: Pakistan Passport Number: JD3992061Visa Status: Employment

Email:******.*****@*****.********** Status: Single Mobile No: +971 55 6078617Address: Rashidiya, Dubai

Contact this candidate