Engineer Field Service

Richard Culleny

Cell: 201-***-**** Email: *******@*****.*** Location: Ridgefield, NJ

Electro/Opto-mechanical Field Service Engineer

Twenty Total Years of Field Service Experience

** ***** ****rience servicing electro/opti-mechanical industrial grade machinery. Possess the willingness and the capability to be trained on other machinery, such as in the security-detection, industrial, scientific, robotic, or the biomedical fields. I still go by the military work ethic comprised of dependability, integrity, and responsibility. Possess 22 years PC support experience. Strengths include:

Customer satisfaction Inventory / asset management Document accuracy Time management and organization Extensive PC Desktop Support experience Networking Machine installations, updates and overhauls Calibrations PM’s and service call follow-ups Windows/Office/Remote troubleshooting

Experience

Sarine NA

New York, NY OptoMechanical Field Engineer 2014-2015

Installed and maintained complex diamond imaging machinery

Calibrated HD cameras down to the micron level

Worked with high and low powered lasers which mapped and then etched diamonds

Well versed with cameras, lenses, lighting, prisms, mirrors, filters, stepping motors

Managed the parts inventory for Sarine North America

Utilized the TeamViewer internet tool to troubleshoot and repair systems remotely

Serviced customers onsite in NY, Colorado and Miami

Federal Reserve Bank

E.Rutherford, NJ Data Center Analyst II 1999-2014

Data Center engineer for a very high profile client- 15 years experience

Desktop Support for 85 staff members, HP/Dell/IBM laptops, desktops, printers, mobile devices

Banctec

Fairfield, NJ ElectroMechanical Field Engineer 1984-1999

Very mechanically minded with a solid understanding of electromechanical theory and its practical applications

Knowledgeable reading and tracing through schematics, blueprints, logic and Visio diagrams

Possess a strong background in paper movement mechanics, gears, pulleys, rollers, bearings, belts, springs, levers, vacuum, pressure, AC/DC power, logic control cards, wiring, switches, sensors, motors

Proficient servicing high speed magnetic/optical readers, stamps, inkjets, microfilm, and imaging

Engineer in Charge leading three technicians during my three years in Cincinnati

Mentored newer technicians in procedures, proper machine servicing, and Desktop Support

Reversed a very negative opinion that a client held towards Banctec

Designed and created simple tools that made servicing the equipment more efficient

Hand drew logic diagrams of an entire check sorter that were then used in corporate training

Handled extensive parts inventories at all four of my work locations

Ran field service calls on IT/PC/Printers equipment for 7 years

Honeywell

Fairfield, NJ Customer Service Engineer 1981-1984

Maintained Level-6 Mini-mainframe computers in North Jersey

4 years experience

USAF

Whiteman AFB Electronic Computer Systems Repairman 1976-1980

Missile complex communications computer technician

4 years experience

Education

USAF- Electronic Computer Systems Repairman’s course 10 Months

Global Knowledge- Understanding Networking Fundamentals- Certificate

Global Knowledge- Network Cabling Fundamentals- Certificate

Boonton High School- Industrial Arts- Diploma 3.8GPA

Skills

Hard Skills

Ability to read schematics, logic diagrams, blueprints

Capable of creating concise hand drawn diagrams

Able to trace signals through logic diagrams and schematics

Helpdesk Support, remote diagnostics, server support, Network connectivity, Storage

Proficient at installing and using Windows XP, Windows 7 and Mac Os

Very knowledgeable using, Excel, Word, Outlook, IE, Firefox, Visio, SecureDoc, Symantec

Priority and Remedy ticket tracker and inventory software, Teamviewer remote software

Workstation networking TCP/IP, DHCP, Active Directory, Ethernet, routers, Cat6 cables

Very adept at using hand tools, power tools, soldering, multimeters, O’scopes, cable testers

Familiar with 66 and 110 punch downs

Capable of lifting over 75lbs, climbing ladders, etc.

Soft Skills

Attention to details and deadlines

Effective time management, prioritization, organization, punctuality

Acute verbal, written, and planning skills

Ability to act and operate independently

Very good at cultivating vendor relationships

Thorough research skills and analysis

Very sympathetic towards customers needs and concerns

Very good with numbers and number heavy projects

Personable and presentable

Proficient in asset management and inventories

A+ Certified

Contact this candidate