Erica Whitehead

Novi, Michigan

Cell number: 734-***-****

E-mail: acsljq@r.postjobfree.com

Qualifications Summary

Administration: Outstanding communication skills continuously project a highly polished professional image; provide exceptional support to senior management and peers. Promotes quality and performance to improve the organization.

Technical Skills: Proficient with AutoCAD, MS Power Point, MS Word, MS Excel, MS Outlook and Windows 2000 and XP. Promptly respond to inquires via e-mail and telephone.

Flexible team player who thrives in environments that require the ability to effectively prioritize and juggle multiple projects.

Collaboration with co-workers, group participation/facilitation to establish healthy interpersonal work relationships.

Employment

2014-Present, Metallurgical Lab Supervisor, Bodycote, Canton, MI. Experienced in APQP, PPAP, able to read and understand blueprints, analysis of material through grain size and metallurgical testing. Proficient in quality control, process control, including work instructions, forms, capability data, layout data, gage studies, capability studies and coordinating outside lab testing. Focus on problem prevention and solving. 2012-2013, Quality Assistant\ Lab Technician, Bodycote, Canton, MI. Oversee and conduct the daily activities in a metallurgical lab daily in a safe and efficient manner. Operate cutting, mounting, polishing machines safely and efficiently. Operate microscopes and micro-hardness testers. Perform routine preventative maintenance on lab equipment. Maintain inventory of supplies. Safely handle chemicals used for etching metallurgical samples. Maintain a safe, clean and organized work area. Conducts weekly quality audits, documents inspection and test results precisely and accurately.

2010-2011 Welder, Demrex Industrial Service, Inc., Southampton, PA. Focus on maintenance and repair of large machinery mainly using shielded metal arc welding and MIG welding. Weld in flat, horizontal, vertical, or overhead position. Experience with Oxy-acetylene welding. Focus on fabrication and maintaining safety material for job site. Heavy lifting with shipping/receiving duties. 2007- 2010 Server, Andiamo, Novi, MI.

General server responsibilities with focus on customer care. 2005-2007 Manager, TGI Friday’s, Sterling Heights, MI. Daily responsibilities include running high quality, high volume shifts for a 3.5 million dollar per year business. Hiring and developing of qualified candidates. Monitoring inventory practices, and execution to lower cost and maximize profits. 2000-2005 Server, TGI Friday’s Canton, MI.

General server responsibilities with focus on customer care. Education

Schoolcraft College, Livonia, MI., 2013 Associate Degree in Welding - Joining Technology, Graduated with Honors Schoolcraft College, Livonia, MI., 2014 Certificate of Metallurgy Schoolcraft College, Livonia, MI., Associate Degree in Materials Science and Metallurgy – (Projected Graduation 2016) Certification

ISO 9001:2008 Internal Auditor 2015

Honors

Dean’s List 2009 to 2014

Phi Theta Kappa, Honors Society 2011-Present