Manager Management

Patricia M. Naughton

**** **** ******** **** *********, IL 60067 Cell: 224-***-**** ************@*****.***

Senior Operations and Transportation Professional

Versatile and dynamic senior operations professional with over 20 years of diverse experience in transportation, logistics, administration and operations management. Demonstrated history of strengthening and reshaping operations and streamlining procedures and processes while reducing corporate expenses.

Highly skilled in creating policies and procedures as well as financial and analytical reporting.

Extensive experience in managing customer focused continuous improvement projects.

A professional with a passionate work ethic, excellent analytical skills and creative written abilities to produce new reporting packages and board level presentations.

Strong leadership, negotiation and interpersonal skills with ability to build rapport, plus mentor, guide and develop leadership skills to ensure positive internal and external customer relations.

Excellent energetic communicator and collaborative team leader and motivator with strong project management and problem resolution skills to meet time-sensitive deadlines.

AREAS OF EXPERTISE

Operations Management

Transportation/Logistics

Strategic Planning

Account Management

Budgeting/Analytics

Presentations

Process Improvements

Contract Negotiations

RFP/Bid Management

3PL Management

Training/Development

Program/Project Management

PROFESSIONAL EXPERIENCE

Midwest Air Technologies, Inc. – Long Grove, IL 2011 to 2015

Director of Operations, Transportation and Logistics

In charge of operations, global transportation, fleet management and logistics for nine distribution centers with an annual budget of $75M.

Relationship liaison for new logistics partners including complete on-boarding process.

Created policies and procedures manuals for transportation and logistics operations.

Formed pricing model for logistics business.

Developed strategic partnership with new businesses, resulting in bottom line revenue of over $2M.

Instituted KPI reporting matrices.

Renegotiated contracts for import and drayage, resulting in an annual savings of over $1M.

Negotiated contracts and leases for all leases, equipment and assets.

Implemented and headed TMS system integration to improve efficiencies and reduce expenses.

Modified the placement of three DC’s, reducing overall supply chain expenses by over $600K.

Created fleet driver training manual, performance metrics, safety program and DOT compliance files.

Fellowes, Inc. – Itasca, IL 2005 to 2011

Manager of Transportation and Fulfillment

At the request of the Vice President of Distribution, assumed responsibility for transportation and fulfillment departments.

Directed complete overhaul of transportation and fulfillment departments.

Managed all domestic and international outbound freight with a budget of $25M.

Led the implementation of a TMS resulting in first year savings of $300K.

Trained TMS end users and created documentation and procedures.

Negotiated RFPs and contracts with carriers.

Patricia M. Naughton

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Manager of Transportation and Fulfillment - Continued

Increased overall on-time improvement from 91% to 99% with reductions in fines of over $150K.

Moved lanes from OTR to IMDL, reducing carbon footprint while maintaining customer services levels with savings of over $200K annually.

Consolidated national DC allocations function, enhancing efficiencies while reducing overhead.

Created and presented monthly dashboard for executive team.

Customer Alliance Manager

Responsible for managing supply chain processes for major big box retailer accounts for a newly created department within a global manufacturing firm.

Led cross-functional team focusing on continuous improvement processes.

Streamlined supply chain efficiencies increasing on-time service levels and reducing compliance fines by over $1M.

Created and presented KPI’s and dashboards to internal and external executive committees.

Introduced cross dock model, reducing lead time and increasing safety stock.

Wheels, Inc. – Des Plaines, IL 2002 to 2005

Major Fleet Account Business Manager

Created strategic analytics of major accounts for national fleet leasing organization.

Prepared and presented monthly dashboard summaries for executive committee of Fortune 100 accounts.

Created performance indexes to measure various metrics of client productivity and satisfaction; presented to client’s top management quarterly.

Managed account billing and receivables.

American Management Systems – Chicago, IL 1999 to 2001

Project Controller / Client Trainer

Manager of Finance and Administration

Managed finance, facilities and IT departments for international telecommunication and government consulting firm.

Worked simultaneously for two divisions of company with responsibility for management of a regional office as well as project control and scope management for major client.

Reported monthly client billing including analysis and ensuring compliance with the project terms; created and published client documentation for major billing system deliverables.

Determined staffing needs for a three year project involving more than 100 personnel; management of staff relocation, negotiation of vendor contracts and pricing; training of project managers.

Prepared and controlled month end analysis and summary reporting for $100M project.

Developed curriculum and conducted multiple Train the Trainer classes for client.

OTHER PROFESSIONAL EXPERIENCE

Commercial Aviation Services – Chicago, IL – Manager, Administration 1998 to 1999

Equity Residential Properties Trust, Inc. – Chicago, IL – Manager, Administration 1995 to 1998

CWA, Inc. – Chicago, IL – Operations Manager 1991 to 1995

EDUCATION / CERTIFICATIONS

Indiana University – Bachelor of Science in Management and Organizations

Minor in Psychology and Economics

American Management Association – Certified Train the Trainer

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