Customer Service Field

RUSSELL CICCONE

************@*****.***

**** ********* ***** *******, ** 11793 (H) 516-***-**** (C) 516-***-****

PROFILE: SENIOR TECHNICAL LEAD

~ Reputation as individual that is valued by staff and driven by innovation and technology ~

Enthusiastic, positive, and passionate technical Leader with exceptional knowledge of Electrical/Electronic field.

Sound understanding of project management methodologies with a keen technical acumen and superb troubleshooting and problem solving capabilities.

Keen business acumen and highly adept in creating and coordinating procedures to meet project and program deliverables, (cost vs statistical evaluation).

SIGNATURE STRENGTHS INCLUDE:

Communications Customer Service

Team Leadership Technical Support Field Service Troubleshooting & Problem Solving

PROFESSIONAL EXPERIENCE

Tan Tech. Privately run business while with COPYTELE, INC. 1983 to 2012

Tanning equipment repair Long Island, NY

Field Service of all Major Manufactured Tanning Equipment

COPYTELE, INC. MELVILLE, NY 1983 to 2012

Senior Technician of Electronic Fabrication (1998-2012)

Producer of Encryption and Flat Panel Displays for Telecommunications Industry

Managed staff within the Production Department and provided operational oversight for the production of a full line of encryption products and electrophoretic flat panel display for an all in one office product. Served as valued resource liaison to management staff and workers in a research facility.

Spearheaded a seamless opening of company’s new production facility in Shanghai China ( i.e. set up flat panel fabrication department that consisted of 30+ personnel on double shift).

Called upon to provide technical support in new product development .

Technical Department Lead (1983-1998)

Producer of Encryption and Flat Panel Displays for Telecommunications Industry

Led Technical Department in building, troubleshooting, re-designing, and prototyping of microprocessor based telecommunication systems. Planned, organized, and coordinated projects between the Electrical and Mechanical Engineering Departments on all flat panel display technology. Further assigned to run Production Department for encryption products and electrophoretic flat panel displays demonstrating knowledge of die and aluminum wedge wire bonding, measuring instruments-Calipers & Micrometers.

RUSSELL CICCONE

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Managed multi-departments concurrently that included Technical, Electrical Engineering, and Mechanical Engineering and consistently met corporate goals and targets.

Organized and maintained product and parts inventory.

Set-up and ran product demonstrations at annual meetings, made presentations at Sid trade shows and for consumer electronics companies on a global scale.

Served as valued resource liaison to staff in all areas on technical products and technologies.

Computer Troubleshooting, Repair, Building, Modifying, Researching systems

OS Installation, Backups, Restorations, Upgrades, Tuneups

VISUAL SCIENCES COPYTELE, INC. (start - up)

Technical Department Technician

Producer of Facsimile and Flat Panel Displays for Telecommunications Industry

Technician for building and troubleshooting of flat panel display prototypes for new product development.

LONG ISLAND COPY

Copier Field Service Technician

Repaired and maintained copy machines for various companies like Con Edison in NYC and on Long Island. USMC

Ground Radio Repairman

Responsible for running departments, repairing communications equipment and maintaining standard.

Alvisano Electric

Electricians Helper

Grumman Aerospace Aviation

Aviation Wire Fabricator

EDUCATION

Associates Degree in Computer Science

S.U.N.Y. Farmingdale, Farmingdale, NY

Professional Development:

Computer Technician Networking Specialist Levittown, NY.

Computer Repair Technology Hempstead, NY

Copier Systems Repair Boston, MA.

Micro Processor Control of Digital & Analog Systems Cleveland Institute

Basic and Advanced Electronics USMC CA.

Radio/Teletype Electronics USMC

Wire Fabricator Bethpage, NY

B.O.C.E.S. Certified in Trade Electric Bellmore NY

MILITARY EXPERIENCE

Sergeant - United States Marine Corps – Held Secret Clearance

Began military assignment as a Ground Radio Repairman and rapidly advanced to head-up each of the shop departments while maintaining specific library and standards.

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