Network Administrator
Resume:
LINDA MILKES
*******@*********.***
CAREER SUMMARY Technical professional with 13 years of progressively responsible experience with IT support, including documentation and quality assurance of new systems and databases. Demonstrated ability to cut costs and improve efficiency of systems and staff. Skilled in quickly learning and utilizing new systems to more efficiently accomplish tasks.
TECHNICAL SKILLS
* MS Word, Excel, Outlook 2007, 2010, 2013
* Certifications: A+, Network+, MCSA in Windows 2000
* Active Directory, Group Policy, Windows Server 2008 and 2012
* Windows 7, 8, 8.1
* VMWare, vSphere, VMWare Horizon View Administrator and Client
* Watchguard Firewall, VPN
* Exchange Server 2010, Exchange Server/Office 365
* PowerShell, scripting, SQL queries
* IPSwitch WS_FTP Server, Serv-U FTP Server with MFT
* RSA SecurID Server
PROFESSIONAL EXPERIENCE
Vertican Technologies, Inc, formerly YGC Solutions, Fairfield, NJ
IT SUPPORT 2011 to 2015
* Reviewed long distance carrier plan and separate conference call service to find the carrier had free conference call service, saving the company $7200 a year.
* Created 96 and updated 75 procedural documents to increase efficiency of IT department.
* Created 15 custom reports and 2 ticket templates to streamline ticket entry in Helpdesk system.
* Created & executed test plans for migration of FTP server, helpdesk system and QuickBooks.
* Migrated over 2700 users from old domain to new domain using ADMT tool.
* Worked to bring Exchange Server in house, saving $12,000 a year. Had to archive accounts
from old hosted server and create email accounts and distribution lists on new in-house server.
* Joined 24 workstations to domain and upgraded to Office 2010 and Windows 7. Used USMT
tool to migrate user profile/data during Office/OS upgrades.
* Created group policy to deploy network printers, Internet Favorites, password-protected
screensaver, and network drive mapping.
* Did HTML editing to update email signatures and creatives for mass emails to clients.
* Cancelled paid helpdesk system after implementing a free system called Spiceworks, saving
the company $4,750.20 a year.
* Cancelled an unneeded online file storage service, saving the company $4200 a year.
* Worked with Dell sales representative to save $5000 on 8 laptops
* Implemented Serv-U FTP server with MFT capability
* Implemented RSA system
* Added hard drives, space and memory to server VMs using vSphere
* Negotiated Watchguard firewall support contract renewal, saving $2536.86
* Implemented new default domain policy for new domain, including drive mappings, personalization settings and password policy
* Set up standard image for 3 levels of Windows 7 virtual machines and deployed to 40 users
PNY Technologies, Parsippany, NJ
PC/LAN ADMINISTRATOR 2009 to 2010
* Executed problem resolution, hardware and software upgrades/changes for over 200 users
* Upgraded memory on over 40 PCs and laptops necessitated by Microsoft Office upgrade
* Upgraded over 50 users from Office 2003 to Office 2007
* Upgraded over 20 users from Windows XP to Windows 7
Berkeley College, West Paterson, NJ
TECHNOLOGY SERVICES MANAGER 2006 to 2009
* Was project manager for IP telephone system rollout to 5 campuses over a 3-month period
* Administered Avaya Definity IP Phone System and Avaya Modular Messaging systems
* Responsible for budgeting, planning and purchasing PCs and printers to replace classroom and staff equipment, comprising about 500 new PCs and 750 reconfigurations and over 50 printers
* Rolled out new inventory system that integrated with Magic Helpdesk system, which required many hours of formatting the records for bulk import
* Developed testing procedures and standards for new QA initiative
* Worked on budgets for past 4 years: compiled department managers’ budgets into format
used by college, did many revisions, and did high-level summaries for senior management
* Oversaw and tested technical documentation for IS department and non-technical
documentation for staff/students from August 2008 to 2009
* Responsible for creating documentation that didn’t previously exist, including a comprehensive
34-page How To document for new employees to quickly learn our systems.
MANAGER OF DESKTOP SERVICES 2005 to 2006
* Supervised 7 computer technicians covering 9 campuses in NY and NJ.
* Liaison between faculty, technicians, and bookstore in determining what software needs to be installed each quarter.
* Handled technician scheduling when department was shorthanded to ensure all campuses were covered at an acceptable frequency
* Created and managed PC replacement plan for college, encompassing approximately 320 new PCs and 640 reconfigurations.
* Changed security locks Berkeley used for new PCs to padlocks, allowing us to reuse old locks, saving the college over $4400 in 2005.
* Simultaneously upgraded PCs during the break between classes and fixed user problems that came up in the interim. In one instance, 150 PCs were installed, while other users had office moves for us to handle within a one week period.
* Created technical documentation as needed.
COMPUTER TECHNICIAN 2002 to 2005
* Resolved problems and performed adds/moves/changes regarding hardware/software.
* Trained 115 new users on Lotus Notes e-mail and Novell network login procedures.
* Received Associate of the Year Award for Excellence.
VOLUNTEER EXPERIENCE
Unitarian Universalist Congregation of Somerset Hills, Somerville, NJ
2012 to present
* Updated website content using Wordpress
* Processed RSVPs for auction using Excel, updated members & assigned paddle numbers
EDUCATION
* MBA in Technology Management, University of Phoenix Online, GPA 3.75
* MCSE Windows 2000 Curriculum, Berkeley College, Woodbridge, NJ
* A+ and Network+, Berkeley College, Woodbridge, NJ
* B.S. Business Management, Rutgers University, New Brunswick, NJ, GPA 3.74
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