Guest Service Assistant(hotel costumer service)
Resume:
Brian D. Ngolab
** ******** **., **** ***** Proper
Baguio City, Philippines 2600
Mobile #: +63-921-*******
Email Add.: *************@*****.***
I. CAREER OBJECTIVE:
To be able to acquire more knowledge and skills and apply on my work for the benefit of the company I am working
II.WORK EXPERIENCE:
1. Mini Bar Controller
Employer: Cyberview Resort and Spa
Period covered: 2011-2013
Job Description: Provide guest with a fully-stocked and well maintained mini-bar on a consistent basis throughout their stay.
Ensure all duties found in the refreshment center, inspection/attendant evaluation checklist are followed, including inventory and report.
2. Front Office Assistant
Employer: Cyberview Resort and Spa
Period Covered: 2013-2014
Job Description: Register guests and assign rooms. Accommodates special request whenever possible.
Assist in preregistration and blocking off rooms for reservations.
Performing cashier related functions like posting charges to guest’s accounts, raising paid out’s and currency exchange
3. Guest Service Assistant
Employer: Prince Hotel and Residence, Kuala Lumpur
Period covered: 2014-2015
Job Description: Register guests and assign rooms. Accommodates special request whenever possible.
Assist in preregistration and blocking off rooms for reservations.
Performing cashier related functions like posting charges to guest’s accounts, raising paid out’s and currency exchange
Perform credit limit during overnight shift
III. EDUCATION:
Elementary: Mabini Elementary School (1991)
Salud Mitra Brgy., Baguio City
Secondary: Baguio Central University (1995)
Magsaysay Ave., Baguio City
Vocational: Data Center Phils. (1997)
Puso ng Baguio Bldg., Baguio City
Course: Computer Technology
College: Baguio Colleges Foundation (2002)
Gov. Pack rd., Baguio City
Course: Bachelor of Science in Geodetic Engineering
IV. MEMBERSHIP TO ORGANIZATION:
1. Philippine Amateur Judo Association (PAJA)
2. University of Baguio Judo Club (UBJC)
3. Baguio Civilian Volunteers Against Crime (BCVAC)
4. Reserve Philippine Army (106th BNT ARESCOM)
V. TRAININGS AND SEMINARS:
1. Disaster Management, Rescue Training and Basic Fire Fighting
Date: July 20-August 17, 2002
Venue: Baguio Fire Department (BFP), Baguio City
2. Community Based Mass Casualty Incident and Refresher’s Course on First Respondent( Basic life support. First aid management. Patient packaging, Spine board management)
Date: December10-12,2002
Venue: Baguio Health Department, T. Alozo st, Baguio City
3. Seminar on Article 11, Republic Act (RA) 9208 Rules in arresting (Criminal Justice System)
Date: March 20, 2007
Venue: Criminal Investigation and Detection Group-Cordillera (CIDG-CAR) office, CBAO Bldg. PNR, BaguioCity
4.Seminar on Republic Act (RA) 9262 Violation against women and their children (VAWC)
5. Seminar on Republic Act (RA) 7610 Anti Human Trafficking Law (AHTL)
Date: March 21, 2007
Venue: Criminal Investigation and Detection Group-Cordillera (CIDG-CAR) office, CBAO Bldg. PNR, Baguio City
VI. PERSONAL DATA:
Date of Birth: October 21, 1978 (Baguio City)
Status: Married
Height: 5 feet, 6 inches
Weight: 80 kgs.
VII. REFERENCE:
1.Khamisah Suboh
Executive House Keeper
Cyberview Resort and Spa
Cyberjaya
2.Azima Hassan
Front Office Manager
Cyberview Resort and Spa
Cyberjaya
3.Kenneth Tan
Assistant Front Office Manager
Prince Hotel and Residence, Kuala Lumpur
Kuala Lumpur
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