Customer Service Sales

Location:

Salary:

20/hr

Posted:

November 27, 2015

OSHIN MARMA

EXPERIENCE

Outbound Sales Representative– Optus Business Centre (06/15-Present)

Successfully identifying qualified potential customers by approaching many prospects to make sales.

Greeting consumers and following the pitch in order to make outbound sales.

Handling objections as opportunities to provide more information, and turn the objections into reasons for buying.

Ensuring target set by the team manager is met successfully.

Making regular calls upon large competitor users on territory and doing necessary follow-ups to ensure customer satisfaction and repeat business.

Securing evidence of competitor activities and passing such information to team manager.

Keeping up-to-date knowledge of the company and the competitor’s products, sales talks, customer services, methods, policies and other activities.

Carrying adequate and up-to-date stocks of the products available from sales headquarters and making the best use of it in selling efforts.

Accepting the direction of the team manager on any aspect of his job.

Operations Executive- Group Risk Management, OCBC Bank Singapore (10/13- 01/15)

Perform loss mitigation and recovery activities regarding delinquent or charged-off accounts in accordance with Bank and legal guidelines.

Routine outbound calls; ensuring attainment of individual, department and Bank wide goals to minimize loss and enhance loss recovery;

Top collector for year 2013 & 2014

Customer Service Representative - Chef Express Australia (06/08 - 12/10)

Attend inbound customer’s calls in a courteous manner

Processed all general customer service requests

Compile and issue customer invoices; handle product returns and credits as required;

EDUCATION

Master of Professional Accounting, Charles Darwin University (01/15 – present)

Bachelor of Commerce, Monash University (01/08 – 12/10)

SKILLS

Fluent in English, Bengali & Hindi

Proficient in MS Office, web & online research

AVAILABILITY

Available immediately; all 7 days including Christmas period.

REFERENCE

Available upon request