Manager Service

Russell Gall

** ***** ****

Senoia, Ga. *****

Cell – 678-***-****

Email – ***********@*****.***

Professional Profile

Task focused, enthusiastic, and resourceful transportation professional with highly developed skills in equipment maintenance, customer relations, and employee management.

Core skills and Abilities

Transportation Experience

35 years of experience in the transportation / leasing industry, with broad expertise and skill in managing the scheduling of needed preventative maintenance and repair of equipment, with cost and labor efficiency at the forefront.

Communication and Leadership Skills

Communicate effectively to build and maintain relationships both internally and externally, and negotiate agreements. Practical leadership approach to manage workplace change, with a focus on staff training, development, and safety.

Employment History

June 2000 – September 2014

Service Manager Ryder Truck Rental

Responsibilities

Contacting customers to schedule service and maintenance of over 200 pieces of equipment

Trouble shooting & resolve of equipment repair issues with customers and technicians.

Scheduling work flow, overtime if necessary and vacations of employees

Paying invoices from Vendors

Consultation and disciplinary issues

Assigning and scheduling classroom and online training programs

Maintaining inventory, ordering of parts and supplies that is needed

Implementing and maintaining records for EPA, OSHA, and Company

Writing estimates for customer rebill issues

Safety protocols, insure employees follow company rules and regulations, held monthly meetings.

Working with P&L reports

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Achievements

In April 2012 I received the Green Achievement Award; this award is given to the Service Manager who meets all the goals my company had set... This was given through a Quality Audit.

Achieved above targeted budgets in all operations of the Lagrange, Jonesboro and Forest Park branches.

Increased customer satisfaction at all branches I managed

Increased employee moral at all branches

Training

Certified to work on Cummins and Detroit engines, numerous courses either classroom or on line through the manufacture.

Heavy Duty Charging and Starting classroom training and recertification.

Have CDL license and valid DOT physical card.

Management classes on Employee Development, conducting interviews, employee appraisals, Principle of Business Conduct and Human Resource.

Summary

I can work with little supervision; will do what ever needed to get the job done. Get along with fellow employees, Work safely (never had a workman’s comp. claim), Always on time for scheduled start time.

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