Training Customer Service

Geoff Goldwater

(2-14-924-**** **** Lake District Dr #19

********@*****.*** The Colony, TX 75056

Seeking Position As:

Software Trainer/Training Specialist

Trustworthy, punctual and dependable Corporate Trainer that has over 14 years web based and 9 years classroom training experience effectively presenting technical concepts in a clear and understandable manner. Accomplished candidate versed in training design, program and policy development, performance evaluation, needs assessment, problem resolution, process improvement and workplace compliance. Demonstrates commitment to excellence, drive to excel in fast paced environment and key characteristics of a global leader; fast learner with impressive interpersonal skill embraces challenges and endures tough situations. Highly recommended by previous employers for passion in teaching and inspiring trainees, serves as an active motivator and provides creative insights.

• Excellent Customer Service Skills • Diligent Trainer Certified in CPO, COS, TCS, & FCRA

• Proficient in Crisis Management • Adept in Multitasking & Documentation

• Skilled & Versatile Team Leader • Extensive Analytical & Organizational Skills Professional Experience

Realpage, Inc., P rofessional Software Trainer II, Carrollton, TX February 2013 – Present Conducts classroom and web based training of Realpage’s hallmark property management software; assists properties post training with aligning of correct settings, report comparisons from old software to new, and with getting sites caught up to the current date; maintains and updates training materials; creates customized training documentation on an as needed basis; involved in updating database utilized during training; consultation with client on training needs and expectations; and follow ups post training for any questions and to gauge adaptability of software

Onvia, P roduct Specialist, Seattle, WA J uly 2011 – August 2012 Consultation with clients to determine objectives and return on investment; client end user set up and coordination of training Provides weekly training of company’s web based database of government procurement as well as individual client training on an as needed basis; S et up of individual searches within database to provide client opportunities within the government procurement space Consistent and thorough follow ups to determine search effectiveness and constant communication with client; recommendations of improvements to existing searches

ResidentCheck, National Account Services Coordinator, Dallas, TX Sept 2007 – June 2011 Trained clients on company’s web based product both online and classroom setting; installed and adjusted clients’ access. Performed consultation and recommendation; resolved reported problems and complaints professionally and promptly; documented commonly asked questions; Acted as help desk support of web based programs; configured integration with 3rd party applications and programs. Assisted new hires in the department in coping with company policies and procedures; developed training manuals and effective action plans. New Media Gateway, T echnical Trainer, Dallas, TX M ay 2007 – July 2007 Conducted digital marketing product training via Internet and classroom environment; conceptualized the design of various training and instructional materials; Developed and edited product documentation including product release bulletins, user guides, online help, functional and technical specifications for a variety of audiences; Coordinated graphics for all documentation; collaborated with cross functional team eliciting business requirements; maintained version control on documents; Recommended context, fixes, improvements, functionality and product features; familiarized with existing tools and technologies; Suggested appropriate trade offs consistent with the overall business strategy during conflicting or impractical business requirements. Realpage, Inc., P rofessional Trainer, Carrollton, TX J une 2000 – May 2007 Implemented web based screening services and DOS programs; served as Onsite Screening Trainer at the same time doing occasional in house training; Acted as Screening Implementation Consultant tasked to guide corporate office on screening settings; managed site level rollouts of onsite screening and home office training; Oversaw classroom training of Realpage’s Conventional, Affordable and Tax Credit web based programs; maintained and updated training materials; Involved in updating database utilized during training; acquired Tax Credit College Diploma and promoted as Professional trainer directing guidelines of onsite and in house training. Richland Community College, Dallas TX, 1999, C omputer Multimedia Curriculum Microsoft Office Suite • WebEx • GoToMeeting

References Gladly Provided Upon Request

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