Service Customer

Barbara A. LeBlanc

*** * *** **. ******, Texas **338

Mobile: 832-***-****

Email: *******@*****.***

OBJECTIVE

Administrative support professional offering versatile office management skills. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

EDUCATION

Texas Agent Train, Texas Realtor

Diploma obtained, Dickinson Business School

Diploma obtained, West Division High

EMPLOYMENT HISTORY

Employer: Key Realtors Inc.

Title: Texas State Realtor

Location: Humble, TX

11/01/2009-Present

Job Duties: Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts.

Employer: Texas Department of State Health Service

Title: Administrative Assistant II

05/05/2008-present

Job Duties: Provides technical assistance to various stakeholders/licensed entities/individuals. Serve as a resource to the public on related issues of EMS Compliance Rules and Regulations. Provides technical support for day-to-day unit operations. Generate request for supplies/equipment orders, data base entry and maintenance, Communicate information, maintaining filing systems and development/submission of regular and special reports. Reviews and routes mail. Provides assistance answering phone calls, routing in-coming calls, taking messages, greeting visitors, and directing them to appropriate staff. Works under close supervision with minimal latitude for the use of initiative and independent judgment.

Employer: Texas Department of Family Protective Service

Title: Administrative Technician I

12/2005-05/05/2008 Promoted Within

Job Duties: Preform Clerical duties such as typing correspondences, forms narratives, travel vouchers, meeting notes and other documents to support work of the for the unit. Preformed administrative assistance to staff in a matter of office process and policies which includes daily operations not limited to solving office software and equipment problems and arranging meetings and taking notes. Prepares various forms, including time and leave, and arrangements and reimbursement for travel, back-up other Unit Secretary. Maintains a Master Tracking Chart system for progress updates, and develops and maintains various forms, case files and reports. Operates copy and fax machines to duplicate and transmit material. Performs other duties as assigned and required to maintain unit operations. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. Attends work regularly in accordance with agency leave policy.

Employer: Texas Department of Health and Human Service

Title: Clerk III

06/2005/-12/2005 Promoted Within

Job Duties: Act as a receptionist by answer and preforming inquires directing visitors and clients for screening of Children Medicaid Program. Reviewed and sorted daily mails, faxes, and other applications. Reviewed the automated scheduler to share client’s information, on the automated receptionist system. Performs other duties and back up clerical functions as assigned.

Employer: Cox Communication

Title: Customer Care Representative II

Location: Conroe, TX

Duration: 10/2002 - 05/2005 Promoted Within

Job Duties: Assisted residence customers who visits a Cox service counter. Took order for new or additional services and provided assistance with billing or service questions or problem pertaining to Cox's video, and high speed data service.

Employer: Southwestern Bell Messaging Service

Title: Customer Service/ Manager Assistance

Location: San Antonio, TX

Duration: 01/1998 - 03/2000 Promoted Within

Job Duties: I was strongly involved with internal and external customer care providing information to the customers to assist with voice messaging service usage, and insure a good morale with my peers. Servedas Manager Assistance to assist with escalating process for proper handling of irate customers.

Title: Mailroom Clerk

Duration: 06/1996-05/1997 Promoted Within

Job Duties: Maintain daily function of mailroom operation mail run for pickup and delivery of Call notes service. Processed Welcome letters for new service. Ordered supplies for the company.

Title: Clerical Support

Duration: 06/1995 - 06/1996 Promoted Within

Job Duties: Input daily data for billing purpose of Call notes new service and adjustment. Maintain filing and meeting deadline for employee request for time off.

Barbara A LeBlanc (2)

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