Customer Service Manager

Lonniecia Thurmon

**** ******* ***** ***** 678-***-****

Conyers, Georgia 30094 ****************@*****.***

Professional Profile:

Dynamic, results-oriented Administrative Professional with over 15 years of experience. Exceptional communicator with demonstrated success in building and maintaining relationships. Possess a reputation as a self-motivated leader with excellent problem solving and analytical skills.

Core Competencies:

Administrative Support Database Management Customer Service & Vendor Relations

Time Management Reporting & Documentation Multitasking Microsoft Office Proficient

Team Building & Staff Supervision

Education:

06/2011 Strayer University (A.A) Business Administration Chamblee, GA.

(Pursuing B.A) Business Administration/ Human Resource Management

09/2000 Computer Learning Center Marietta, GA.

Information Technology Support Professional (Certificate)

Experience:

06/14-08/15 Strayer University Lithonia, GA.

Campus Coordinator:

Administered the application and data entry process to ensure efficiency

Assisted in academic advisement and other areas of student services as needed

Maintained the electric student admissions records to identify and recruit students

Ensured accuracy and timeliness of ABOA students information, and follow ups

Worked with the registrar to develop/implement a recruiting and admissions program designed to communicate with prospective students in a timely manner

03/12-06/14 MiWae Inc. Life Coaching and Resource Center Decatur, GA.

Office Manager:

Managed daily office operations managing staff of 15

Coordinated workflow among onsite counselors and other staff members

Prioritized and delegated tasks, provided motivation and direction

Tracked monthly expenses and created monthly reports (inventory control)

Provided customer support in response to critical concerns or questions

Maintained confidential personnel files; annual reviews and salary information

07/05-01/12 Dekalb County Tax Commissioners Office

Supervisor/ Imaging Technology Specialist: Decatur, GA.

Served as the onsite technical lead to vendors and management staff

Maintained and updated records for thousands of Dekalb County residents.

Prepared, uploaded million dollar bank transactions into check 21 system daily

Uploaded thousands of daily transactions into Kofax/Oracle software

Responsible for assigning work assignments; appraising performance

Trained over 75 employees to properly utilize the imaging equipment

Created and restructured imaging training manual

Rewarded and disciplined employees adhering to company policies

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