Customer Service Management
Resume:
Regina Johnson
***********@*****.***
Summary:
Experienced in customer service, data management, engineering support, order management, hardware/software support as well as purchasing/inventory admin in various industries.
Experienced in, order tracking and Ad-hoc reporting.
Extensive experience in interacting with manufacturing, various service groups, marketing, and finance, engineering, sales and shipping to resolve all issues as well as any database issues and use corrective action.
Experienced in interacting daily with international customers, vendors, and freight forwarders daily to answer all inquiries such as but not limited to issues, pricing, eta’s and complaints regarding their orders.
Supported engineers with Auto-cad to determined BOM, Parts #Verification/Dimensions
Managed database update and reviewed the changes. Updated and changed the database SAP CRM daily to reflect customer changes, updates and requirements. Analyze and price parts and services to customers. Experience working with HTML and CSS codes daily. Willing to relocate to any city.
Education - Volunteer/Training
Pulaski High School, Milwaukee, WI
General Education, Graduated
Harding University, Searcy, AR
Public Relation/Communication
Milwaukee Career College, Milwaukee, WI
A+ Hardware Maintenance & Support Diploma - Customer Service Diploma
Networking Diploma Graduated August 2005 – February 2007
ProMark, Milwaukee, WI Forklift Operator/Warehouse Operator
Received Certificate in Forklift, Safety
Warehouse Controller
Computer/Software Experience:
Proficient in Microsoft Office Suite: A+, Network, PowerPoint, Cognos, Word, MS Excel, Access, Visio, Outlook. Additional Software's/Programs: JDE, BPCS, CBol, PDF, Power Help, Optiva, SAP, SAP R3, EPDM, Image site, CRM, IFS, Oracle 11i- ERP, Adobe XI Pro, Auto Cad, CSW Data Base, Synergis Adept 8.2, Citrix XenApp, VIP Mincon, Link One, Cisco WebEx Discoverer, Connect. Worked various networks at a time, Websites, HTML and CSS Codes, Windows NT, E-Room-Web Portal, Vadar, Ride, PDG, Buelweb, Qweb, QuickBooks, CRT Machine, Wind-chill, E-drawings, Maximo, ERP,ABMS,AS400, KSPH 10,000, Ten-Key, Typing 55 WPM.
Volunteer Accomplishment:
DeBTech Network Solutions, Milwaukee, WI: As needed basis put together and moved computer workstations and loaded software daily for 8 weeks. 2006.
Milwaukee Academy of Science High School, Milwaukee, WI; Coach High School Cheerleaders 4 years 2007-2011, currently involved.
Johnson Park Neighborhood Association, Milwaukee, Wisconsin: A full member/Host of events: Requires attendance of various meetings held at various locations to discuss how to keep our neighborhood safe. As well as discussing the continuing success of new homes and business in the area.
Multimedia Technician, Milwaukee, WI 2014 currently design power point presentations, film/direct videos weekly, and setup all multimedia such as; cameras, projectors for the Bradford Memorial A. M. E. Church.
JuS DeW U website/blog built and sustained by me. It's dedicated to motivating and inspiring individual and or groups to either restore or change their lives and careers into a positive state of mind and existence.
Professional Experience:
Orbis Corporation (Aerotek) Oconomowoc, WI. October 2014-March 2015
Tooling Documentation Specialist
Worked closely with the Engineers to retrieve drawings to create a catalog and update data for document retrieval and archiving.
Under minimal supervision in the office as well as worked from home.
Maintained the integrity of working documents and update the documentation when revised.
Maintained security, assign access and train employees on the efficient system use.
Utilized Wind-chill and E-drawing to view tool drawing to accurately enter and manage drawings on a shared server.
Worked with a team to implement a standardize method to locate drawings for repair and maintenance.
Harley Davidson (Artech) - Milwaukee, WI June 2014 – September 2014
Compliance Support Specialist
Responsible for supporting the Client Current Product Regulatory Compliance, referred to a Conformity of Production (CoP) process located at the Product Development Center (PDCo).
Worked with stakeholders across the Client sites and at the Product Development Center to ensure schedules and activities are successfully completed.
Assisted in CoP internal audits in local vehicle assembly plants.
Performed data analysis and trend analysis.
GE Power and Water - Waukesha, WI May 2013 – November 2013
Order Management Specialist
Managed multiple international accounts.
Validated and processed routine product and service purchase orders submitted by regional customers.
Expedited, order tracked and Ad-hoc reported. Interact with manufacturing, various service groups, marketing, and finance, engineering, sales and shipping to resolve all issues.
Run Oracle Allocation Reports, weekly.
Coordinated special requests and gain approvals.
Complied with GE Power and Water policies and customer contract requirements in the order management process.
Interacted daily with international customers, vendors, all freight forwarders daily to answer all inquiries, issues, and complaints regarding their orders.
Processed all internal and external orders daily, including escalations.
ABB Automation - Collabra Technical Services, New Berlin, and WI December 2012 - May 2013
Warranty Administrator
Performed various proposals and cost estimating duties requiring the exercise of judgment and application of established practices.
Updated and changed the database SAP CRM daily to reflect customer changes, updates and requirements.
Developed and implemented a proactive program responsive to customer requirements and includes the coordination of investigations of complaints and assisting to achieve equitable solutions.
Initiated customer service which encompasses the administration of customer service programs that includes technically trained individuals working directly with customers.
Processed various reports using pivot tables.
P&H Mining - Key Technical Services, Milwaukee, WI June 2011-August 2012
Engineer Parts Analyst
Identified and assigned the correct chapter, heading and subheading, tariff items and statistical numbers that accurately define the P&H parts for export/import.
Assigned an effective date and model and unit number for each revised item on an ECO. Engineering used this information to implement the ECO and to identify past due ECOs. Added, changed and deleted bill of material components and their attributes.
Assigned the country or origin of the parts; and Export Commodity Classifications.
Worked closely with Engineers with Auto-cad to determine BOM, Parts #Verification/Dimensions and function of part as it pertains to US Customs coding standards.
Rockwell Automation - Aerotek Technical Service, Milwaukee, WI April 2011- June 2011
Senior Technician ETO Engineering Services
Coordinated material master workflow, Looked up parts in Workstation prior to creation.
Created CAD blocks and ensure all attributes are completed in the Parts Library.
Material searches and initial material create.
Initiated standard materials created based on analysis usage.
Read schematics to determine the actual part exist and report accordingly.
Setup forms and Administer cFolders collaboration SAP super resource.
Interfaced with ETO synergy materials to manage preferred parts.
ABB Automation – Argus Technical Services, New Berlin, WI May 2010- March 2011
Inside Sales/Order Management
Utilized knowledge of ABB Automation organization products, administrative policies/procedures and computer based systems, such as SAP CRM, CBOL software.
Implemented the required business systems to verify customer support entitlement by contract, purchase orders, quotations, invoices, source catalogs, material rejection disposal reports, tooling records, supplier data and measurements, processed customer orders, generated invoice invoice reconciliation, and provide status/commercial follow-up of all products. Created CAD blocks and ensure all attributes are completed in the Parts Library.
Setup forms and Administer cFolders collaboration SAP super resource.
Interfaced with ETO synergy materials to manage preferred parts.
Managed and tracked the supplier’s quality, and invoices to determine consistency and competitive pricing. Import/Export order process Certificate of Compliance and Certificate of Origin. Technical comprehension of products and services utilized to assist customers with their usage of products and services
Trained as well as supported new hires on order entry, policies and procedures.
Rockwell Automation - Milwaukee, WI August 2007-January 2009
Management Order Representative
Under minimal supervision provided.
Implemented the required business systems to verify customer support entitlement by contract, purchase orders, quotations, invoices, source catalogs, material rejection disposal reports, tooling records, supplier data and, processed customer orders, generated invoice reconciliation, and provide status/commercial follow-up of all product.
Utilized knowledge of Rockwell Automation organization, products, administrative policies/procedures and computer based systems, such as SAP, CRM software and any other required business systems.
Managed and tracked the supplier’s quality, and invoices to determine accuracy and competitive pricing. Technical comprehension of products and services utilized to assist customers.
GE Healthcare - Core staff Technical Services, New Berlin, WI April 2006 - February 2007
Global Software Asset Mgmt.
As a previous member of the Global Client Team the global software asset management administrator my main focus was to support the software asset management initiatives to ensure key stakeholders CTQs are met.
Collected, compiled, and communicated, and maintained information daily as required.
Tracked software daily and implementing help desk professional skills to a large volume of Global GE Health Care employees. Knowledge of software licenses to insure compliance of employees.
As a previous team player in accomplishing and exceeding our goals in cost savings $1.0 million dollars in audit rescue.
Cargill Food Solution - Milwaukee, WI June 2003 - August 2004
Inventory Specialist/Purchasing Assistant
Worked as an assembly line worker the first 6 months, then promoted to purchasing assistant.
Interfaced extensively with Production Supervisor and trained other co-workers to insure timely delivery of goods and services to the floor for mixing, packing or proper storage.
Collected, assembled, and communicated, and maintained information as required.
Created purchase orders, quotations, invoices, source catalogs, material rejection disposal reports, tooling records, supplier data and measurements.
Hand counted 2.5 million dollars’ worth of inventory on a daily basis.
Managed and tracked the supplier’s quality, and invoices to determine accuracy and competitive pricing.
Developed a vendor relationship, reviewed vendor contracts. Kept cost to a minimal and deadline met.
Managed a staff of 9 and assumed responsibility for developing the removal of heavy machinery, harmful materials. As CRM Sourced, set up contacts and negotiated pricing for 600 items with an annual purchased value of $20 million, including establishing blanket purchase agreements and bulk commodity pricing agreements.
Some travel as it relates to viewing/picking up products.
Contact this candidate