Sales Customer Service
Resume:
Jocelyn Dela Rosa - Guerra
Mobile No. 210-***-**** 2814 Redsky Pass *******@*****.***
San Antonio, Texas 78259
Senior Sales Director & Project Head Director
Senior sales executive with a 7-year accomplished career track known throughout the industry for delivering and sustaining revenue and profit gains within highly competitive real estate market. Exceptional communicator with a consultative sales style, strong negotiation skills, exceptional problem solving abilities, and a keen client needs assessment aptitude.
-Strategic and Tactical Planning - Sales Team Training and Supervision
-Target Marketing & Penetration - Competitive Sales Analysis
-Sales Presentation & Closing - Contract Negotiation
Extensive Sales Training throughout the years in the industry
Excellent communication skills with strong convincing power
Versatile and adjusting in nature
Excel, Word and Internet Savvy
Professional Experience
Anchor Land Holdings Inc.
Sales Director 2008 -2011
Senior Sales Director June 2011 to November 2012
-Sole Mare Parksuites (Macapagal Avenue)
- Admiral Baysuites November 2012 to June 2014
Hold a management position through a dynamic tenure that included an appointment to Senior Sales Director for an interim period held in concurrence with primary role as Executive Sales Director, to strengthen the organization’s general management and sales operations.
Provides leadership to the day-to-day operations of the sales department, while maintaining focus on the company’s strategic goals.
Oversees all hiring, training and firing of personnel involved in Sales and Marketing.
Develops, or participates with the Senior Staff, in the development of the Strategic Marketing Plan for the Company.
Coordinates sales operations with all other departments/divisions of the Company
Directs team(s) to achieve objectives established in the Company’s Strategic Plan.
Lead and influence a successful and experienced team of Sales managers.
Utilize existing account management processes and reporting systems.
Prospecting and growing an account list, handling incoming leads and closing sales
Anchor Land Holdings Inc.
Sales Manager (Promoted & Regular Employee) 2007- 2008
Mandarin Square (Binondo) & Sole Mare Parksuites (Macapagal Avenue)
Maintain and develop a computerized customer and prospect database
Maintain and develop existing and new customers through planned individual account support
Monitor and report on activities and provide relevant management information
Carry out market research, competitor and customer surveys
Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development
Responsible in staff training and operations management
Conceptualize marketing strategies
Closed accounts for local and international market
Anchor Land Holdings Inc.
Property Specialist 2004- 2005
Lee Tower (Binondo) & Mayfair Tower (UN Avenue) 2006- 2007
Conducts project presentation and site orientation for prospective client
Handles and maintains corporate accounts
Continuously creating strategies in achieving team’s quota
Monitors sales activities and utilize company given tools and materials
Ensure potential customers are provided with reliable and accurate advice regarding property
movements and industry trends
To plan, design and conduct appropriate marketing and selling strategies for individual properties within budgetary limits
Assist when required in preparing and providing various sales reports for the sales manager
Endeavour to maintain an understanding of both local and national real estate markets
In addition to the above role requirements, be involved in activities designed to assist
in gaining a greater market share, including telephone canvassing, door knocking and leaflet drops
Assist when required with any internal project undertaken
Ayala Land Inc.
Laguna Properties Holdings Inc.
Sales Consultant May 2005 - 2006
Achieve individual monthly / quarterly sales targets as set by management
Maintain familiarity with all office listings but importantly manage listings assigned by management including regularly liaising with vendors, prospective buyers, solicitors, councils and any other essential parties.
Complete all necessary documentation associated with listing and selling property, including preparation and execution of sales agency agreements and advertising material
Provide regular written and oral feedback to vendors on market indicator and buyer’s interest.
Filinvest
Account Manager 2002 to 2004
Brentville
Achieve individual monthly / quarterly sales targets as set by management
Maintain familiarity with all office listings but importantly manage listings assigned by management including regularly liaising with vendors, prospective buyers, solicitors, councils and any other essential parties.
Complete all necessary documentation associated with listing and selling property, including preparation and execution of sales agency agreements and advertising material
Provide regular written and oral feedback to vendors on market indicator and buyer’s interest.
Philippine Estate Corporation
Sales Consultant 2000 to 2002
Plastic City (Valenzuela)/ Pearl of the Orient (Roxas Blvd)
Achieve individual monthly / quarterly sales targets as set by management
Maintain familiarity with all office listings but importantly manage listings assigned by management including regularly liaising with vendors, prospective buyers, solicitors, councils and any other essential parties.
Complete all necessary documentation associated with listing and selling property, including preparation and execution of sales agency agreements and advertising material
Provide regular written and oral feedback to vendors on market indicator and buyer’s interest.
Earth & Style
Sales Consultant 1999 to 2000
Achieve individual monthly / quarterly sales targets as set by management
Maintain familiarity with all office listings but importantly manage listings assigned by management including regularly liaising with vendors, prospective buyers, solicitors, councils and any other essential parties.
Complete all necessary documentation associated with listing and selling property, including preparation and execution of sales agency agreements and advertising material
Provide regular written and oral feedback to vendors on market indicator and buyer’s interest.
Antel Land Holdings Inc.
Sales Consultant 1996 to 1999
Achieve individual monthly / quarterly sales targets as set by management
Maintain familiarity with all office listings but importantly manage listings assigned by management including regularly liaising with vendors, prospective buyers, solicitors, councils and any other essential parties.
Complete all necessary documentation associated with listing and selling property, including preparation and execution of sales agency agreements and advertising material
Provide regular written and oral feedback to vendors on market indicator and buyer’s interest.
Airlift Asia Inc
Customer Service 1994 to 1996
Customer Service Agent - Export
A. Job Summary
The Customer Service Agent - Export is responsible in the handling of customer requirements on Air export transactions. Maintenance of accounts thru excellent servicing. Development of good business relationship with internal customers, external customers/ suppliers, agents and airlines.
B. Responsibilities
Receive bookings from customers - Prepare PDF for TR and AO reference. Check all bookings received vs. PDF prepared & booking advise sent to customers
Book with airline and secure confirmation. Check block bookings or pre-assigned MAWBs submitted to airlines (as applicable). Secure alternative booking, if required.
Secure ad-hoc rates from airlines for shipments that falls on +500kgs. Provide ad hoc rate confirmation to CSS Export.
Pick up Monitoring up to Transfer & Loading of Cargoes - Monitor status of pick-up up until loading of cargo to airlines. Make the necessary coordination with TR & AO for cargo uplift.
Check and ensure that all bookings are covered with shipments status to customers. Cancelled PDF are deleted on the system,.
Monitoring. Update customer on shipment status - Inform Customers, Sales, CSS Export, CSM of shipment status or irregularities & course of action
Review all PDFs prepared vs EDTLS to check that all transactions are covered. Cancelled PDFs must be deleted from the system.
On time preparation & submission of CSR, instructions for billings, amendment requests, liquidations and service proposals - Accurate and timely preparation of the ff:
1.CSR
2.Instructions for billings
3.Amendment requests
4.Liquidations
5.Ad hoc rates request & timely submission to Finance
6.Preparation of service proposal
Manage & monitor handling of special customer requirements - Arrange fumigation, crating, palletizing and/or shrink wrapping and other special customer requirements
Arrange processing of additional documents (example: CO, CI, etc).
On time submission of reports as per customer requirements - Monitoring that all export transactions were covered by POD details (if required) from partner.
Monitor that all reports based on CSR are prepared, accurate & timely submitted
Compliance to the Quality Management System Requirements.
Other Tasks mandated by Management.
Educational Attainment
Bachelor of Science in Business Administration
Major in Management
Phillipine Christian University
Batch 1994
Recent Seminars and Trainings Attended
Real Estate CPE Seminar by Mr. Cesar Santos
November 2010
Manor Hotel
Face the Inconvenient Truth by Al Gore
April 2010
SMX Convention Center
References are available upon request.
Contact this candidate