Customer Service Sales

Darrell Brown

**** ****** ****., ***. *-*, Costa Mesa, CA 92627 951-***-**** **********@*****.***

Qualifying Highlights

Accomplished sales professional with 10 years of success as a top performer in lending. Expert in managing multiple clients, mitigating risk & generating bottom line revenue. Extensive experience with lending, servicing and default. Adept at transforming down markets into revenue generating opportunities through creative communication skills with all manner of clients and extensive loan modification experience.

Professional Experience

Loss Mitigation Specialist III/Lending Doc Imaging Specialist, ONE WEST BANK (IndyMac), Irvine, CA

(2011-2014)

Responsible for all loan documentation from origination to funding.

Acted as liaison to all parties (processors, escrow, underwriters & clients) throughout the funding process to ensure all loan documentation was tracking efficiently.

Spearheaded a program to serve distressed homeowners and created alternate solutions to foreclosure.

Coordinated support of processing and documentation for alternative options such as HAMP

(Home Affordable Modification Program), liquidation/short sales (traditional and HAFA), Deeds in lieu of and repayment plans; ensuring that all underwriting was in compliance.

Created audit and internal disbursement trending reports for review.

Top Sales Agent Year over Year

Contributed over $15M in revenue annually.

Customer Service/Debt Counselor, DEBT CHOICE, INC., (Devon & Devon), Costa Mesa, CA (2009 – 2010)

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