Outside Sales, Customer Service Management

THERESA POIRIER

***** ******** *** *, ********, MN 55316 (H) 763-***-**** (C) 763-***-**** ********@*****.***

Professional Summary

Territory Sales Representative driven to create new customers within a short amount of time. Motivated

to generate and increase sales while delivering top-notch customer care.

Skills

Strong interpersonal skills Motivated team player

Resolution-oriented Excellent communication skills

Positive outlook Reliable

Energetic and driven Revenue and profit maximization

Sales Associate of the Year Award Persuasive negotiator

Excellent work ethic

Career History

Outside Sales Representative MN, ND Oct 2004 - Current

Fisher & Paykel Healthcare Irvine, CA

Performed in-services on medical devices to Respiratory Therapists and Physicians on a regular basis.

Increased sales volume from 800K to 3.1 million annually while lowering prices due to reimbursement

cuts.

Negotiated prices, terms of sales and service agreements.

Contacted new and existing customers to discuss how their needs could be met through specific

products and services.

Identified prospective customers by using business directories and following leads from existing

clients.

Created sales contacts with on- and off-premise accounts.

Met existing customers to review current services and expand sales opportunities.

Built relationships with customers and the community to promote long term business growth.

Exceeded team sales goals by as much as 147% in one fiscal year

Customer Service Manager Dec 2002 - Dec 2003

US Bank Laguna Niguel, CA

Managed tellers and lead tellers, including scheduling to the allotted FTE

Completed daily balancing of the vault and audits of the tellers

Contacted customers to discuss holds on accounts and release of funds

Responsible for teller referrals to the sales team

Personal Banker/Customer Service Manager Nov 1997 - Dec 2002

Wells Fargo Bank Westminster, CA

Was a Personal Banker until 2001 when I was promoted to a Customer Service Manager

Contacted new and existing customers to discuss how their needs could be met through specific

products

Selected the correct products based on customer needs, product specifications and applicable

regulations.

Created strategic brand building events to expand the current product portfolio.

Recorded accurate and efficient records in the customer database.

Prioritized tasks and projects to meet tight deadlines.

Education

High School Diploma: 1987

Northeast Regional High School Wakefield, MA

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