Customer Service Assistant
Resume:
SABRINA BARATA
*************@*****.***
OBJECTIVE
Seeking a position as an Executive Assistant; Office Manager; or Administrative support professional. I am experienced working in a fast paced objective and goal oriented environment, demanding strong organizational, technical and interpersonal skills. Highly trustworthy, ethical and discreet. Committed to superior customer service. Confident and well poised regarding interactions with individuals at all levels of contact. Detail oriented. Able to multi-task effectively and resourceful in completion of assignments.
WORK EXPERIENCE
IRTH Communications LLC Venice, California 03/2015 – 11/2015
Senior Executive Assistant
Executive administrative duties including calendar management, meeting planning/preparation, travel planning, expense reports, email and correspondence response.
Scheduled and coordinated meetings, including off sites, with other executives as well as investors, external vendors, staff, and direct reports
Prepared agendas and coordinated all audio visual requirements and meeting logistics for large meetings, including travel for participants
Ensured supported executives are prepared with all materials and information for meetings, events, conferences and travel.
Compile materials for reports and /or presentations
Managed all office duties, including ordering office supplies, and catering regular lunches.
Experienced in Salesforce
Experienced in handling confidential information and the ability to exercise good judgment
Style Home Theaters Redondo Beach, California
Executive Administrative Assistant 10/2010 - 09/2014
Responsible for day-to-day office operations including HR and payroll.
Reported directly to the CEO for recruiting measures and strategies pertaining to staffing and deployment needs for over 50 sub-contractors.
Created and maintained accurate, up-to-date confidential client files.
Assisted with general accounting functions; handled A/P and A/R.
Provided telephone support; investigated and resolved billing problems for 18-member manufacturer's buying group.
Controlled inventory records; prepare purchase orders, return authorizations, and refunds.
Arranged trade shows, events planning and scheduled travel arrangements, personal and professional.
Managed calendar in outlook, keeping track of signatures of legal documents, coordinated conference calls.
Superplasma Redondo Beach, California
Marketing/Public Relations/Administrative Assistant 06/2002 - 10/2008
Conducted extensive research to create a new chain of clients
Responsible for creating and supervising all advertising projects, promoting, organizing and executing events; trade shows, conventions and seminars.
Scheduled travel arrangements
Managed and approved new accounts; handled account collections and customer service.
Coordinated clerical functions of filing system
Ordering of supplies after researching the most economical vendors; controlled inventory.
Accounts Payable and Accounts Receivable
Capital Protective Services, Torrance, California
Director Human Resources 03/1996 - 07/2002
Hiring and overseeing employee relations for 550 associates in five satellite offices. Responsible for payroll.
Responsible for controlling employments claims as well as establishing, interpreting and enforcing policies and procedures.
Conducted compensation analysis, appraisals, and disciplinary actions.
Maintained associate records in HIRIS and supervised all employee communications, recognitions awards, referral programs, job descriptions, and new hire orientations. Conducted exit interviews,
EDUCATION
UERJ Rio de Janeiro, RJ Brazil
Communications 1984 - 1988
El Camino College Torrance, California
Administration of Justice 1998 - 1998
PC 832 Certification
SKILLS
Windows XP, MS Office, Microsoft Office, MS Outlook, Word, MS Excel, Microsoft PowerPoint.
Fluent in Portuguese and conversational in Spanish
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