Customer Service Administrative Assistant
Resume:
Cindy S. Wilson
Apartment 3001
La Porte, Texas 77571
417-***-**** **********@*****.***
Administrative Assistant Professional
A motivated administrative professional with a strong background in customer service is seeking an administrative position where vast experience in successfully providing administrative and secretarial support can be utilized as a proven and reliable asset for your company.
With over ten years of experience in professional office administrative positions
Over seven years of consistent and proven customer service and communicational skills
Proficient in handling multi-line telephone systems and file management
Proficiency in a wide range of Windows based computer applications like Microsoft Word, Excel, and various desk top publishing software
Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines
Professional Experience
Academy Sports and Outdoor Pasadena, TX. 2015
Cashier
Provide above average customer service that has earned several positive evaluations from satisfied customers to the management team
Complete sales transactions in a professional, friendly, and timely manner on a Windows based P.O.S. register
Consistently accurate in the handling and counting down of cash drawers
Goodwill Industries Inc. Pasadena, TX. 2013-2015
Cashier / Pricer
Customer service oriented position where my skills in this field were frequently put to use to provide accurate information to customers and employees
Solely responsible for the accurate pricing of items that were donated by means of printed and online comparative pricing
Frequently exercised suggestive selling skills that had an end result of the sale of some big ticket items
Above average accuracy in the balancing of cash drawers and vault
Mary Kay Cosmetics Carthage, MO. 2009-2013
Independent Beauty Consultant
Received award for and title of “Queen Of Sales” for my Mary Kay unit
Utilized Microsoft Office 2007 and 2010 with Excel, Word, Access, and Publisher for organizational management and production of various publications to promote business
Organized special demonstrational events and facial cosmetic classes
Maintained a full schedule of consultation appointments with clients and Mary kay group strategy meetings
Solely responsible for ordering and maintaining a full complement of product and supporting material inventory
Continually developed strategies to better meet the demands of a continually expanding client base
Westco Home Furnishings, Inc. Joplin, MO. 2008-2010
Administrative Assistant / Sales Consultant
Used Microsoft Word to type out sales quotations for customers
Proficiently managed a multi-line telephone system
Organized and scheduled deliveries for the delivery team to accommodate the customer’s request
Responsible for maintaining documentation of the in-store inventory records and insuring the accuracy of inventory in Microsoft Access
Ordered home furnishings to replenish store inventory and special customer requests for not in stock inventory items
Performed all clerical duties, such as, opening, closing, accounting, balancing of daily transactions, and processing bank deposits
Southwest Missouri Truck Center, Inc. Joplin, MO. 2007-2010
Administrative Assistant
Established and implemented administrative policies and practices for the office
Managed a multi-line telephone system and directed calls to appropriate associates and departments
Managed a rather extensive filing system in an efficient and timely manner
Researched and processed invoices for various departments as needed
Sorted and distributed communicational documents such as, emails, mail, and faxes
Maintained service contracts of office equipment and scheduled repairs as required with the appropriate vendors
Solely operated and managed the customer service / receptionists desk
Assisted human resources and payroll departments with employee records and payroll deductions
Unimark Truck Transport, Inc. Joplin, MO. 2005-2007
Payroll Clerk
Responsible for preparing transportation weekly payroll and forwarding to HR department for review and distribute funds owed to drivers as directed by the HR Department
Breakdown and review driver’s paperwork i.e. logs, fuel receipts, expense reports, and cash advances for any discrepancies and processing for payroll purposes
Computed mileages and daily per diem for driver’s income tax purposes
Prepared reports of earnings, taxes, and deductions
Prepared computer input forms and entered data into computer files
Coordinated agendas for meetings with visitors and customers
Coordinated agendas and schedules for meetings for corporate management and arranged for accommodations
Oversaw daily and weekly scheduling of staff and drivers itineraries during driver training and orientation up to and including travel arrangements and lodging reservations
Often served as a part time dispatcher when requested by management
Maxillofacial Surgery Center Joplin, MO. 2003-2005
Office Manager / Financial coordinator
Provide above average customer service with face-to-face greeting of potentially new and established patients
Managed a multi-line telephone system and directed calls to appropriate personnel
Oversaw all aspects of scheduling surgery sessions with medical staff and patients
Processed medical insurance claims and benefits of patients and oversaw securement of payments for services rendered
Coordinated agendas for meetings and training sessions for oral surgeons and staff
Prepared computer input forms and entered data into computer files
Managed an extensive filing system and patient records and charts in an efficient and timely manner
Provided above average secretarial duties to management
Oversaw all aspects of incoming and outgoing communications via fax, letters, parcels, and digital
Education
Carthage High school - Diploma Carthage, MO.
General Studies
Vatterott College - Associates Degree Joplin, MO.
Business Management, 4.0 GPA
Contact this candidate