Customer Service Sales

THOMAS LEHMANN

Davenport, FL 863-***-**** **********@*****.***

A multifaceted individual with extensive experience in project management, account management and business development, in addition to retail leadership and development. Maintains a proven track record in fostering and nurturing long-term relationships, incorporating quality levels of customer service and honed team leadership. Seeking a suitable managerial position to apply a multitude of transferable skills and contribute depth of knowledge to a developing and dynamic company.

AREAS OF STRENGTH AND EXPERTISE

Business Development

Team Management

Goal & Target Setting

Networking

Store Management

Process Implementation

Customer Service Delivery

Training & Mentoring

Account Management

Retail Experience

Records Management

Project Management

Relationship Building

B2B Sales

Promotions & Launch

PROFESSIONAL EXPERIENCE

Self-Employed January 2013 to February 2015

Nutritional Sales Consultant (Online)

Founded and developed own business using the internet for the sales of products focused on nutrition

Prospected new business opportunities, created sales and organized for the shipping of products to customers

Managed and coordinated customer accounts and ensured quality customer service delivery

Granite Mountain Construction and Maintenance Service, Holiday, FL March 2009 to December 2012

Account Manager/Project Manager

Sourced and prospected for new business opportunities through networking and extensive research

Provided exceptional quality of service through the account management of all existing commercial accounts

Upsold services to existing customers to develop new sales opportunities

Supervised and managed a diverse group of 20 employees, managed their daily tasks and targets and assisted to resolve any queries

Super Nutrition (Sport Supplement Chain), Miami, FL November 2006 to November 2008

Sales Manager

Oversaw all Business-to-Business (B2B), internet and store sales for the chain ensuring targets were being met and exceeded by staff

Developed and grew business opportunities and sales leading to a successful growth of overall sales and revenue over a two year period

Super Nutrition (Sport Supplement Chain), Miami, FL September 1996 to November 2006

Store Assistant Manager/Manager/Operations Manager

Planned, organized and coordinated work assignments for all staff members and oversaw all activity for the development of the store and its opportunities

Assisted with the launch and opening on new branches, coordinating systems and involvement with the recruitment process

Ensured supreme delivery of customer service throughout the store and trained new members to expected standards

Ordered stock, received deliveries and ensured store was well stocked with products at all times to keep it attractive and enticing for customers

Conducted telephone and internet sales assignments and ensured targets were met in line with objectives

Supported the growth and expansion of the company and personally evolved leading to internal promotions

EDUCATION AND TRAINING

Biology/History, Rutgers University, New Brunswick, NJ

General Studies, Piscataway High School, Piscataway, NJ

IT SKILLS AND PROFICIENCIES

Microsoft Office software including Word and Excel

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