Customer Service Manager

William alexander

*** ********* *****, *********, ** 89002, 702-***-****, *****************@*******.***

OBJECTIVE

To provide exceptional customer service while ensuring that company standards are met and maintained

EXPERIENCE

2013 TO 2015

American Worker-Boot Barn

Las Vegas, NV

WORK STORE MANAGER

Maintain stock levels within store

Ensured merchandise was on floor

Kept up with day to day cash handling and deposits

Kept employees trained and up to date

Providing exceptional customer service

2009 TO 2013

Lowes Home Improvement Warehouse

Henderson, NV

DEPARTMENT MANAGER

Maintain stock levels within department

Ensured merchandise was down stocked and set to planogram

Kept employees trained and up to date

Providing exceptional customer service

2007 TO 2009

Lowes Home Improvement Warehouse

Las Vegas, NV

COMMERCIAL SALES SPECIALIST

Assisted commercial customers with specialty orders

Garnered new business

Maintained relationships with existing customers

2006 TO 2007

HyLoft

Las Vegas, NV

RETAIL STORE MANAGER

Responsible for daily operations of factory outlet store

Supervise other sales staff

Merchandise products

2001 TO 2006

Lowes Home Improvement Warehouse

Las Vegas, NV

CSA/TEAM LEAD/DEPARTMENT MANAGER/ASSISTANT STORE MANAGER

CSA- Responsible for customer service, stocked shelves, maintained department to company standards

Team Lead- Delegated tasks from manager, ensured that tasks were done to standard

Department Manager- Maintain stock levels within department, ensured merchandise was down stocked and set to planogram, kept employees trained

Assistant Store Manager- Responsible for multiple departments, ensured that other employees within those department were maintaining store to company standard, maintained stock levels for each department

EDUCATION

1979-1982

Unity College

Unity, ME

FORESTRY

REFERENCES

References are available on request.

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