Sales Customer Service

Lorisa Costanzo

In House Marketing Manager

Orlando, FL

********.******@*****.*** - 407-***-****

WORK EXPERIENCE

In House Marketing Manager

Blue Green Resorts - Orlando, FL - 2012 to 2015

Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions. Manage schedules. Maintain site penetration above approved levels without generating guest complaints. Maintain gifting cost below approved or budgeted levels. Held weekly meetings with all associates to address procedures, policies, issues, and programs. Ensured weekly In-House reports are submitted to In House by set deadline. Maintain 100% Owner/Guest satisfaction by ensuring guess concerns are heard and needs are met. Manage In House Marketing Personnel, includes ensuring daily, weekly and monthly reporting is accurate from both a Concierge and Financial standpoint. Conscientious, responsible, and reliable with respect to work completion.

Marketing Supervisor

Wyndham Resorts - Orlando, FL - 2011 to 2012

Started In house marketing representative position to a Supervisor position within 6 months. Booking guests and owners for ownership reviews and new business tours both face to face and over the phone to the resort while maintaining sales goals and percentages.

Sales Associate and Supervisor

MHC, Timeshares Only, L.L.C - Orlando, FL - 2000 to 2011 Recipient of Top Sales Associate Awards

Bonuses - 2004 to 2008

Consistently achieved sales levels bonuses through additional hours and consistent work ethic.

• Mentoring: Helped new sales associates achieve high level income through sales meetings, shadowing and private training sessions.

Customer Care Supervisor

MHC, Timeshares Only, L.L.C - 2002 to 2003

Closed incoming sales calls from television commercials and consistently achieved a 15% close (Company average 8%) Data-mined, made outbound calls to our in-house database to solicit additional sales. This practice produced another 10% close on all outbound calls. Trained a team of 20 sales associates to understand sales concepts and implement during sales presentation. Listened to live calls to determine training for individual sales associates and coached to adjust presentations. Closed sales calls for all team sales associates to increase sales productivity and train newer associates in closing techniques. Customer Care Supervisor 2002-2003, Helped customers edit profiles and ad content. Trained new customer care agents and coached to provide exceptional customer service. Received and resolved customer issues. Received incoming sales calls and generated new contacts through lead generation activities. Prepared offers, contracts and submitted to closing companies. Created and implemented a companywide owner referral program to increase sales productivity.

ADDITIONAL INFORMATION

Key Competencies

* Customer Acquisition

* Referral/Repeat Business Generation

* Complaint Handling

* Sales Reports & Correspondence

* Training & Team Building

* Licensed Real-estate Professional since 2000

* Licensed Cosmetologist since 1986

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