Customer Service Sales

MARIBEL G. MOUNTS

Humble, TX *****

832-***-**** ***********@*****.***

OBJECTIVE

To be able to utilize and enhance my work skills for an employer that values dedication and dependability, while encouraging growth.

EXPERIENCE

Parkway Family Mazda/Kia – Kingwood, TX June 2015 - Present

Sales Representative

Sell/lease new and used vehicle at dealership

Scheduled appointments and greeted customer upon arrival

Explained fully product performance, applications, and benefits to prospects

Utilized dealership sales control and follow-up system

Delivered vehicles to customer, ensuring that the customer understand the vehicle’s

features, warranty, and paperwork

Attended product and sales training courses as requested by sales manager

LPC Personnel, Inc. (Houston Office of Protocol and International Affairs) April 2014 - June 2014

Interim Protocol Assistant

Created correspondence for the mayor and the staff

Regular contacted with international government officials

Administrative and clerical duties

Updated spreadsheets for various international and regular events

Assist with preparation for mayor’s conference meetings

Access to confidential and sensitive information

Citywide Collision Center – Houston, TX December 2010 - September 2012

Administrative Assistant

Administrative and clerical duties

Answered phones, greeted customers as they entered the facility

Took deposits to bank

Delegated tasks to employees

Prologistix (Ceva Logistics) – Houston, TX August 2009 - September 2009

Material Receiving Clerk/Import & Export Data Entry Clerk (Temporary Assignment)

Created spreadsheets and performed data entry tasks for shipping and receiving department

Entered bills of lading and shipments into system on all outgoing shipments

Responsible for entering received materials in the system such as raw materials, part numbers, quantities counts for oil/gas products

ITS Pharmacy, Inc. – Houston, TX October 2008 - February 2009

Customer Service Representative

Quality assurance for customer service

Processed and maintained pharmacy orders

Scheduled deliveries of medication after all patients needs are addressed

Processed payments in the form of credit card transactions

Maintained statements that informed patients of co-pays and past due amount

Montgomery County Municipal Utility District No.92 – Houston, TX March 2005 - Present

Secretary - For the Board of Directors

Reviewed and approved motion for the water district minutes for Hidden Creek Subdivision

Reviewed bookkeeper, tax assessor, engineer, developer, and attorney reports

Reviewed bids and awarded contracts for construction projects

Reviewed and approved other various duties for engineering and development projects

Sun Communities, Inc. (Pine Trace) - Houston, TX August 2001 - November 2007

Administrative Assistant

Property Management for Sun Communities, Inc. and Home Sales for Sun Homes, Inc.

Recruited and provided overviews to resident prospects

Prepared lease agreement and addendums to the lease property

Worked with supervisors to revise community package requirements

Enforcement of rules and regulations for all residents

Field resident on community complaints, suggestions and comments

Handled front office operations including receptionist duties

Completed traffic reports for the community

Collection on monthly site rental payments on 350+ units

Responsible for posting rental bank deposits

Prepared paperwork on collections on delinquent accounts

Assisted with collecting of timesheets and submitting payroll, when necessary

Collected and dispatched repair work orders to maintenance personnel and contractors

Set up and closed utilities accounts on rental homes

Researched retail market in preparation for presentations

Worked with supervisors to market the new community

Hosted promotion/incentives recruiting retails, homebuyers and property units

Managed community’s office in absence of community managers

SBC - Southwestern Consumers Training – Houston, TX March 2000 - June 2001

Senior General Clerk

Responsible for processing all tasks given from the Consumer Training Organization

Prepared vouchers for bill payment, coordinate vendors for payment status, and prepare paper work for payment data for 1st – 4th level managers

Handled front office operations including receptionist duties

Entered data and obtained information via a computer terminal

Processed paper work for incoming and outgoing managers

Handled all office supply orders, reproduction request, corporate ID’s/access card orders, pagers, and maintenance of office equipment and various other clerical functions

Collected timesheets for contract employees and submitting payroll

Received, handled, and distributed all incoming and outgoing correspondence

Responsible for handling all details for conferences

Created tables, documents and cover sheets in Microsoft Word, Excel, and PowerPoint

EDUCATION

Houston Community College - Houston, TX 1997 – 1998

GED

SKILLS

Bilingual in English and Spanish

Excellent customer service

Energetic, highly motivated and ability to work in diverse atmospheres

Typing, Microsoft Excel, Word, Outlook, and some PowerPoint knowledge

Yardi (Sun Communities Software)

Payment.Net System (SBC software)

EIS Auto Dialer and Super/Smarterm (SWBT software)

Texas Notary Public Services

REFERENCE

Upon Requested

Contact this candidate