Customer Service Office

Objective

Seeking for an office administration position.

Summary

** ***** ********* ******* ********** in administration and Customer service field

Proficiency with Microsoft applications (MS Office, Word, Outlook, Excel)

Excellent communication skills with multi-culture groups (verbal and written).

Well organized and detail oriented person.

Work in fast-paced and multi-task environment under pressure.

Speak English and Mandarin.

Work Experience

Customer Relation

Dagiga Inc., Toronto 2013 – 2015

Communicate with major account via phone, email and in person.

Manage and track on order status to ensure on schedule delivery.

Prepare relevant documents for the order and follow up with payment.

Technical Data Entry and Customer Service

The Orthotic Group, Toronto 2012 – 2013

Enter orthotic orders and repair, arrange shipping / receiving of all order.

Answer customer service phone calls and provide information on company products and services.

Respond to customers via phone, email and fax regarding all services issues in a professional manner.

Issue invoices, credit memos and other service required in a timely manner.

Keep and update all sorts of customer services files and spreadsheets.

Administrative Assistant

ConocoPhillips China Inc. – Shenzhen, China 1993 – 2009

Provide telephone coverage and ensure calls are handled in a timely manner.

Welcome and direct visitors to the designed area with a pleasant manner.

Provide company information to customers, government and media by company ethics code.

Liaise with contractors, partners, shareholders and maintain excellent relationship.

Prepare office documents, reports, graphs, charts, spreadsheets, presentations and/or forms.

Maintain conference room schedule on executive floor and make sure conference equipment all set up.

Order department office supplies and maintain inventories.

Education and Training

High School Diploma of China

* Reference will be provided upon required *

Contact this candidate