Customer Service Management
Resume:
Flint Texas ***** ***************@*****.***
Scot Christnacht
Summary
Resourceful operation management with broad background in customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials. Over 8 years in warehouse and inventory management. Specializing in increasing efficiency and accuracy in shipping and receiving operations.
Highlights of Qualifications
Inventory Control Procedures and Materials Accountability
Manufacturing and Warehouse Procedures
Shipping and Receiving
Flatbed, Liquid/Dry Bulk Hauling, Fleet Maintenance
DOT Compliance, Truck logs, Mileage and Tracking Work closely with Warehouse and
Driving Managers to achieve, maximum load efficiency and customer service.
Heavy Customer Service Interaction
Trucking and Product Invoicing
Oracle Knowledge
CDL License
Hazardous Materials & Tankers Endorsements
Employee Development and Management
Process and Evaluation Improvement Techniques
Self-Starter, Highly Motivated
SAP Knowledge
Professional Experience
08/2014 – Present Fircroft Consultant for ConocoPhillips
• Securing resources, materials, and equipment required for all project work • Scheduling of all Capital Project, Corrective Maintenance, and expense-related activities • Participating and compliance in the Health, Safety, Environmental (HSE) Management System's training and policies • Prioritizing and setting dates for the execution of all project work via interfacing with Development Teams and • Operations Groups to establish work schedules • Ensuring execution falls within target timeframes safely and effectively • Responsible for materials tracking and control • Driving efficient use of contractors • Generating the work package for all jobs, utilizing standard procedures and processes across all operating areas • Escalating issues regarding resource or workload constraints • Upon completion, close open projects
02/2013 – 06/2014 AES Drilling Fluids/Venture Mud 432-***-**** Operations Supervisor
Managed 65 employees from transportation office, warehouse and yard. Monitor safety process and work to achieve zero accidents and incidents.
• Preparing and reconciling required daily, weekly and monthly inventory and production reports.
• Coordinating and managing monthly/quarterly physical inventories and development of follow up reporting.
• Gathering and analyzing data concerning operations, inventory control and customer requirements.
• Performing internal audits and (additional) cycle counts to validate accuracy of cycle count process.
• Maintaining purchasing files, requisitions and related records,
• Maintaining desired levels of inventory on designated commodities by researching usage, current inventory levels and requisitions generated by other departments.
• Working with vendors to research and resolve delivery problems such as delays, short orders and material discrepancies.
• Worked with upper management to monitor critical information including purchased quantities and prices, product mix, material costs, freight costs, problems encountered with the differences between what the AX system said we had verses what was actually in the yard
• Supervising, training, and coaching Inventory Associates. Oversee scheduling for the day-to-day activities of employees.
08/2007 – 01/2013 LDI Distribution, Inc. 432-***-**** Operations Manager
Managed 110 employees from transportation office, warehouse and office. Manage equipment and repairs in warehouse including operations of trucks, all terrain forklifts and forklifts. Monitor safety process and work to achieve zero accidents and incidents. Monitor Payroll and Bonus Incentives for drivers, warehouse and office
• Preparing and reconciling required daily, weekly and monthly inventory and production reports.
• Coordinating and managing monthly/quarterly physical inventories and development of follow up reporting.
• Gathering and analyzing data concerning operations, inventory control and customer requirements.
• Performing internal audits and (additional) cycle counts to validate accuracy of cycle count process.
• Maintaining purchasing files, requisitions and related records,
• Maintaining desired levels of inventory on designated commodities by researching usage, current inventory levels and requisitions generated by other departments
• Establishing and maintaining a good purchasing and supply reporting system to allow other departments and upper management to monitor critical information including purchased quantities and prices, product mix, material costs, freight costs, problems encountered and tasks in progress.
• Supervising, training, and coaching Inventory Associates. Forecast manpower requirements based on daily workload and company targets.
05/2001 – 8/2007 Wiretech Carrollton, Texas Field Supervisors
Managed the day to day scheduling and procedures of installing fire and security systems. Evaluated installments to insure expectations meet customer satisfaction. Heavy customer contact.
Accomplishments
Achieved an overall 2% Incident Rating in warehouse accidents for 3 consecutive years.
Brought product loss to all time low. Maximize trucking fleet so the use of contract trucks was at 5% low and superior customer service.
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