Project Manager Customer Service

Roxanne L. Keeton

***E. Vista Ridge Mall Dr. #*** Lewisville, TX 75067

469-***-**** cell *******@*****.***

Selected Accomplishments:

20+ years solid experience spanning multiple disciplines including Project Management, Business Development and Operations Management.

Managed 200+ complex, multi-disciplinary projects yearly while improving project profitability by 3% - 8%.

Core Competencies:

●Project Management

●Strategic Planning

●Negotiation

●Relationship Development

●Vendor Management

●Team Building & Collaboration

●Client Relations

●Operations Management

I have a reputation for excellence and world class service to my clients. I am resourceful and self-confident. I can get the job done, and do it well. I am skilled and thorough in analyzing problem situations and finding creative solutions.

I always have my eye on the target. I endeavor to deliver high-quality work on time, every time. Hiring me is the only real guarantee for results.

CRITICAL CONTRIBUTIONS

•Turned around negative attitudes left by previous vendors with ownership and accountability on major installations.

•Improved customer service satisfaction 30% by Identifying / resolving project issues and risks.

•Recognized for consistent success in developing processes and procedures to streamline operations and enhance revenue performance.

PIVOTAL STRENGTHS

•Ensured real-time updating of all documentation and systems.

•Secured quotes from and issued purchase orders to all vendors and subcontractors.

•Established processes to ensure successful tracking and execution of all subcontract work.

•Conveyed status to customer throughout production and installation process.

•Managed projects to successfully meet customer required deadlines.

Experience

Ad Art Sign Company

February 03, 2014 – September 10, 2015

Sr. Project Manager

Accounts:

Stage Stores

•Palais Royal

•Peebles/Peebles Shoes (expansion stores)

•Bealls/Bealls Shoes (expansion stores)

•Goody’s

•Stage Stores

Charming Charlie Department Stores (Nationwide)

The Corner Vet – Texas Company Uniform Advantage – South/Southwest US

Total Men’s Health – Texas Customer

Sneeze Allery Centers

Quick Stop

Dark Age Tattoo

Vent Blotique

Hustler Hollywood – Larry Flynt Enterprises

Another Day in Paradise Signs, Inc.

April 23rd, 2012 – January 21, 2014

Executive Project Manager – 10.01.13 thru 01.31.14

Sr. Project Manager for Sprint Corporate – 04.14.12 thru 10.01.13

Starlite Sign July 18th, 2011 – March 14th, 2012

National Project Manager

Accounts

•I Hop

•Applebee’s

•Family Dollar

•Dot’s fashions

•Navy Federal

•Prosperity Bank

•JoAnn’s

•Taco Bell

•Starbucks

•Del Taco

•Holiday Inn

•Ship-ins

Ad Art Sign Co. October 29, 2010 – July, 2011 National Project Manager

•Stage Stores

•Carters

•Ed Hardy

•Little Gym

US Signs Jan. 28th, 2008 – October 15, 2010 National Project Manager

•Public Storage

•Extra Space Storage

•Hibbett Sports

Intech, Inc July 2006 – Sept. 2007

Sprint/Nextel- Contractor: Project Specialist

Chandler Signs 10/2003 – 07/2006: Project Manager

Nextel Communications 04/1997 – 05/2003: Lead Site Development Project Manager,

FAA Specialist,

Collocation Specialist

Software:

DataSign

American Contractors

SAP

Citrix/Timberline

Siterra Financials

Infisy

Microsoft Word

Microsoft Excel

Power Point

Oracle Financials

Training

Franklin Covey "Time Management/Project Management

Oracle Financials

Real Estate "Right of Way"

Comscope - Installation Training of Cell Reach Products

Recognition's:

Circle of Excellence 2002 - Nextel of Texas

Ad Art- Highest Marginal Mark-Ups for the 2nd Quarter 2014 –$ 500.00 Bonus

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