Customer Service Front Desk
Resume:
Alejandra Diaz
*************@*****.***
Objective: An entry-level position in front desk, customer service, or administrative assistant with opportunity for advancement and stability.
Skills: Self-starter and highly motivated individual. Ability to assimilate information quickly. Work well both independently and as well as a team player and also proficient with Windows (98, 2000, Vista and XP), Word, Excel, PowerPoint, and Outlook. Ability to type 38 WPM. Excellent oral and written communication skills in English and Spanish. Ability to multi-task with excellent customer service skills. Very organized, hardworking and committed to my responsibility in the workplace.
Experience:
Wingstop Restaurant Margate, FL
Store Mgr 01/2012 to present
*Directed the recruitment, interviewing, hiring, training, motivation and evaluation of crews.
*Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
*Greet customers entering restaurant and maintain clean and orderly the lobby area.
*Receive payment by cash or credit cards.
*Take phone orders, as well as through fax or apps.
*Prep food as well as did weekly inventory on items that needed to be purchased in the store.
Total Family Urgent Care-3x weekly work Fort Lauderdale, FL
Front Desk 06/2014 to 06/2015
*Create new patient charts as well as take in walk-ins, file away charts, check the fax for any info on patients and attach to their file for the doctor to review.
* Performed variety of clerical duties such as shredding, copying, scanning, and answer phones and transfer to the correct department.
*Collect co pays and verify insurances online/phone as they come in. Also took self pays.
Dr Grossman & Price Miami, FL
Front Desk 12/2009 to 06/2010
* Checked in patients as well as collecting co pays.
* Did medical records and charged per request.
* Answered phones and did general office duties such as filing, faxing, scanning, copying, etc.
* Worked with software MedEverywhere and Appointments Pro.
* Verified eligibility online or by phone and also international insurances.
Miami Children Hospital
Physician Billing & Collections Dept Miami, FL
Billing & Collections Office Clerk 12/2008 to 06/2009
Charge Posting:
* Reviewed each super bill received from offices for complete and accurate data for both new and established patients. If bill is incomplete, requested information needed to complete.
* Posted charges to patient accounts for medical services to in a timely and accurate manner.
* Match and collate all manual CMS-1500 forms handed in by Billing, Collectors and Appeals Dept, reviewed all manual CMS-1500 forms for complete and accurate information.
* Mailed out all manual CMS-1500 forms to insurance carriers.
* Worked return mail, for out of country patients as well as Self Pay patients who received statements.
Credentialing and other various tasks:
* Worked with software such as Cerner and AS400.
* General office duties included scanning, faxing, copying, filing and shredding.
* Utilized web based sites included the Medicaid Portal to check claims and eligibility status.
* Helped prepare credentialing applications through CAQH.
Miami Children Hospital-Orthopedics Dept Miami, FL
Front Desk 01/2007 to 04/2008
* Created new patient charts in orthopedic dept.
* Assisted in checking in patients and verifying they have their referrals.
* Called to confirm the following day appointments.
* Filed away charts and pulled out charts for the following day.
* Checked the fax and distributed to the right department.
* Performed variety of clerical duties and other duties pertinent to establishment.
Education:
Stratford Career Institute Miami, FL
Pharmacy Technician 2007
Thompson High School Miami, FL
H.S. Diploma 2004
Management Resources, Inc.
Medical Billing & Coding Tech Miami, FL
PC Basics 2003
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