Management / Operations / Product and Business Development

RAJESH BEHL

Residence: Block C-*, House No. ** B, Keshav Puram, Lawrence Road, Delhi – 110 035.

Contact: 991*******, Email: *********@*****.***

At present, working in ‘The Professional Coaching & Training Centre’ from August, 2012 as an Associate Director to give support for its establishment and provide consultancy.

PROFESSIONAL SYNOPSIS

A dynamic professional with nearly 27 years of rich experience in service, managing large scale of Operations and Product & Business Development with reputed companies.

Establish and enhance collaborative partnerships with, and outreach to, academic programs, other career centers and students services departments, faculty, parents, and alumni to indentify needs and develop and deliver career assessment and professional skill development programming and services.

Strong business acumen with expertise in creating operational plans, projects, programs, systems and guidelines with a clear understanding with a help of team members & the superior management & experience of the operating each of the designated business units / regions as a separate profit centre.

An effective leader with distinguished abilities in recruiting, directing, leading, training & motivating a workforce of team members / Regional Managers for accomplishing greater operational efficiency for selling and promoting cost effective company products and services for professiona tryl excellence.

OTHER KEY SKILLS

Strategic Planning Project Delivery Management Audits & Compliances

Quality Assurance Liaising & Coordination Estimation & Cost Control

Market Research / Trends Analysis MIS Management New Product Testing & Implementation

ORGANISATIONAL EXPERIENCE

The Professional Coaching & Training Centre, Delhi Since Aug’12

Associate Director

Key Deliverables

Directing the management for acquiring more knowledge about the educational portal in the market & learn latest online techniques and procedures which are used by other competitors, need to understand and implement the same in running portal as per requirements.

Contributing the knowledge & experience skills to centre for proper balancing in between customer satisfaction and effective business management.

Communicating daily with the management & planning work schedules checking with their clients requirements.

To develop the business by effectively planning ahead, managing future marketing and efficiently budgeting to maximize income generated.

Interacting with software professionals / developers to execute a plan for online fee transfer program so that the fee will be transferred online automatically from clients and maintain in accounts timely.

Taking computer management classes in the centre and giving knowledge of online trading portal to the students.

Imparting experience in teaching students the art of public speaking & personality management.

Spearheading responsibility for managing the gamut of operations towards ensuring smooth and effective running of the overall activities of the centre from the outside & directing it to the management.

Giving computer basic knowledge to the housewives and businessmen in the centre.

Developing new policies with the help of management for more enrolling of the students in the centre and provide them a good environment & facilities.

Analyze the teaching techniques & methods of the teachers and giving feedbacks to the management.

Look after the further requirements of the centre and to make it superior coaching centre in near future and making suitable plans.

To provide online coaching with a facility to transfer online fee through the portal making plans and discussing with the software developers.

PREVIOUS WORK EXPEREINCE

SMC Global Securities Limited, Stock Brokers, Delhi Sep’06 to Jul’12

Vice President (Internet Based Trading – Operations)

Highlights

Spearheading responsibility for managing the gamut of operations towards ensuring smooth and effective running of the overall IBT activities by efficient monitoring and management with the help of available tools and team.

Directing activities for overall management of Internet Based Trading Operations.

Testing new schemes & providing to the clients for better revenue generation purposes.

Looking after dual Surveillance/RMS reports generated by team and coordinating their respective direct heads.

Ensuring 1) Proper automation of all operations tasks done by the team on a daily basis. 2) Smooth running of Punjab National Bank’s End of Day operations & other internal daily process for all online clients.

Ensuring fulfillment of all software requirements to the software department for their implementation.

Overseeing collation of Performance Report for all selected regions and individually discussing performances of the allocated team in branches e.g. ROs, RMs, and TLs with their respective zonal heads and managers.

Discussing all issues / requirements in meetings with vendors and implement new versions after proper testing.

Reviewing PL Sheet of the department on a monthly basis and giving feedback to management & A/c division.

Looking NRI Operations team and ensuring the best service portal as giving to NRI / HNI Clients and coordinating with their respective banks.

Developed latest products online like MYSIP product – MYCOMMSIP and MYSTOCKSIP and implement the same making with its features, overview and FAQs and also give presentations to all sales and marketing team for training and added on our website.

Steered efforts towards development of the Online Department, Helpdesk Team along with implementation of the trading products & services to clients, thereby leading to expansion of the online business.

Collaborated with Punjab National Bank in respect of Online Accounts.

Promoting to use online portal to offline parties and give the training to sales and marketing team.

Interacted with all respective heads / PNB - Managers / GMs for providing the best services to the clients.

Developing softwares / utilities as per the requirement in operation for smoother process & submit the documents to the software team for adding such utility in main software.

Evolved best strategic schemes & meeting with PNB for acquiring more activate clients.

Other Highlights

Participated many programs and awarded a foreign tour trip of Malaysia from SMC during the tenure of service.

Successfully completed training in “7 Habits of Highly Effective People” organized by IKYA in SMC, August 2007.

Participated in Workshop on Self development & soft skills, SMC April 2008.

Training in Business Sensitization organized by LHH in association with SMC February 2010.

Infinite Solutions, Delhi Jan’ 06 to Aug’06

Franchisee of M/s SMC Group of Companies / SMC Global Securities Limited

Highlights

Acquired new clients as well as market all products & services provided by the company.

Conducted door to door campaigns & interact societies, banks for making them as clients of the company.

Providing the best investment solutions & services for the clients through the company channel.

Attending more workshops as provided by the company time to time in their location for getting knowledge of latest updation of the investment products.

Arrange meetings with the clients & giving more knowledge about the investments solutions offered by the company and given as per the requirements of the clients.

Collecting payments from the clients and helping them to use the offline trading portal, knowledge of the other products like mutual funds and insurance products.

Conducting workshops for the clients at the company location for providing the best solutions as they needed.

SRG Global Capital Pvt. Ltd., Delhi Oct’05 to Dec’ 05

Head of Clients Division / Vice President

Highlights

Set up the clients division for introducing new clients.

Handled the pay-in/out of funds & monitoring the payments done to the clients at operation end and also managed all secondary level of operational job in back office.

Establishing the online server with the help of vendors and executed it in initial phase of testing and creating the sales team to introduce the online trading portal.

Giving knowledge of portal and execute it in the market and making new policies to increase the clients.

Ensuring fulfillment of all software requirements to the software department for their implementation.

SMC Group of Companies, Stock Brokers, Delhi Dec’99 to Sep’05

Manager – Operations

Highlights

Handled the pay-in / out of funds & making payments to the clients after concerning with their pay – in/out of deliveries in exchange.

Successfully handled Valan of BSE and reconciliation all type of entries with the exchange.

Scrutinized the books of companies –

TCP Stock Brokers Limited (BSE), Aroma Securities Limited (Sub Broker of TCP & SAM), SAM Global Securities Limited (BSE) and SMC Global Securities Limited as well as coordinate with respective heads for the same.

-Checking: The Bank Reconciliation of all banks and ensuring to tally the same in daily basis

-All types of margins available from the clients and demand for the payments and cleared it on prompt basis.

Managed all secondary level trading transactions done on daily basis in share accounting software called FOCUS as well as generated MIS reports.

Complete the requirements like scrip wise reports timely as required by the exchanges.

RSG Group – (M/s R.S. Gupta & Co., & M/s RSG Stock Brokers Ltd), Delhi Dec’95 to Dec’99

Manager - Operations

Highlights

Controlled all EDP operations & computerized accounts, performed all type of jobs from data entry level to managing level and also giving support to the customers for increasing the revenues and exposure.

Handled the pay-in /out as well as the reconciliation with exchange levels.

Generated the cost v/s revenue report and tallying with trial balance.

Worked with Chartered Accountants in preparation of P/L & balance sheet of the company.

Executed Synergy Share Accounting Software and Venus Share Accounting Software.

JPT Securities Limited, Stock Brokers, Delhi Dec’94 to Nov’95

Computer In-charge

Highlights

Handled the overall responsibility for all secondary market operations.

Controlled hardware / software problems as well as the concerns to related parties.

Successfully developed the Simple Financial Accounting Software up to balance sheet for the company in accordance with their requirement called: Share-TRF in Fox Base.

Generated scrip wise daily profit and loss statement on weekly basis and was successful in ensuring daily pay-in / out in exchange through Venus Share Accounting Software.

Reconciled the weekly / fortnightly report of the exchange.

Alpine Computers, Delhi May’92 to Nov’94

Software Executive / Incharge

Highlights

Initiated development of software for share and applications processing for the banks / companies having reconciliation feature to reconcile the master data and transactions.

Successfully developed BAS (Bank Accounting Software) for balancing of saving / current accounts as well as preparation of all type of reports like trial balance, ledgers, progressive sheets and summary, etc. for the banks.

Usha Rectifier Corp. (I) Ltd., Faridabad Aug’90 to Mar’92

Associate System Executive

Highlights

Looked after all type of data entry jobs, done by the operators.

Executed Financial Accounting Package and prepared different type of financial reports.

Successfully developed Simple Salary System and Stock Inventory Software as well as the FA Code Procedures for the company as needed in Fox pro / dbase III plus.

Dakshdeep Computers & Software Consultancy & Siyaram Brothers Ltd., Delhi Jun’88 to Jul’ 90

Computer Operator / Computer Operator cum Programmer

Highlights

Handled data entry of all share applications after punching their bank serial numbers as well as providing clearance to their respective banks / clients. Maintained Data Checking Report as well as interacting with bank officials for the clearing reports and MIS. Punched all warrant details and reconciliation with the details given by banks as well as reporting to the respective clients and companies. Worked at client and bank location for feeding the master data as well as checking the error report.

Created programs in Fox Base / Dbase III plus in accordance with client’s requirement as well as working in Siyaram Brothers Company at their location to use Accounting Software. Punching all type of vouchers as well as maintaining computerized books & Ledgers.

IT SKILLS

Conversant with Talisma CRM, Contact Centre Solutions and Trading Software ODIN.

Demonstrated abilities in making utility / procedures in Visual FoxPro in accordance with requirements for easy process and implementation of the product at first level.

Well versed with the concepts pertaining to Windows, MS Office (Excel) & Internet Applications.

Better performed always to solve trouble shooting problems technically / operationally with the help of professionals, Measuring all new versions and schedule to implement the same on all verticals

ACADEMICS

B.Com. from Delhi University, 1990.

Diploma in Computer Applications from DIMS, 1988

NCFM Certified in Segments (Derivatives), 2001 & (Capital Market – Dealers), 2007

BCDE Examination completed in 2012.

PERSONAL DETAILS

Date of Birth : 4th October, 1968.

Permanent Address : Block C-6, House No. 37B, Keshav Puram, Lawrence Road, Delhi, 110035.

Languages : English, Hindi & Punjabi.

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