Customer Service Microsoft Office

Sean A. Johnson

*** ***** ****** ****, ******* GA, 30306 ********@*****.*** 404-***-****

Information Technology Specialist

Solutions-oriented IT Specialist with notable success directing a broad range of corporate IT initiatives while participating in planning and implementation of information solutions in direct support of business objectives.

Track record of increasing responsibility in network design, systems analysis and development, and full lifecycle project management.

Demonstrated capacity to implement innovative programs that drive awareness, and strengthen organizations.

Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support.

Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.

Adept at developing effective security policies and procedures, project documentation and milestones, and technical/business specifications.

Core Competencies:Network & Systems Security; Regulatory Adherence; Data Integrity/Recovery; Disaster Recovery Planning; Contingency Planning; Research & Development; Risk Assessment

* Platforms:Microsoft Windows®server NT, 2003-2012 and desktop os from win 95 to win 10, Linux (Red Hat and ubuntu),Amiga, Mac OS, Android, IOS, VMware ESXI.

* Networking: TCP/IP, Novell, ISO/OSI, IPX/SPX, Ethernet, FDDI, VPN, SSH, SecureID.

* Languages: HTML and some Python.

* Tools: Active Directory, LAN Manager, ISSRealSecure, Sonicwall Firewall Appliances, Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, Symantec Endpoint, Symantec andVeritas Backup Exec, Network Flight Recorder, Tripwire, What’s Up, Track-it, PC Anywhere, Mortgageware, Calyx, Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), Adobe Photoshop, Adobe Golive,and Various Blackberry software applications.

Professional Experience

Crescent Mortgage, Atlanta, Georgia 1998-2005,2012-present

Network and System Administrator

Promoted to manage Microsoft networks and systems. Supervised release testing for new applications; provided final approval for bug-free, fully functional commercial solutions. Oversaw installing new networks and system installations at remote offices.

Key Contributions:

Installation, maintenance and repair of multi-site Microsoft networks with Microsoft Advanced Server 200*-****-****, SQL Server, MS IIS Web Servers, Firewalls, Corporate Anti-virus solutions, centralized and offsite back-up and disaster recovery.

Provided installation and help desk support for a variety of Mortgage Packages and desktop application software.

Installed and repaired Workstations, Servers, Wide-Area Networks, Mobile Access and synchronization devices, WI-FI, SCSI & SATA Raids, and HP Printers.

MCSE and Microsoft SQL Server training.

Microsoft active directory administrative duties include setting up multiple domains and forest functional levels, performed domain promotions, administrated group policy and security to over 150 users, setup, and setup OU”s.

Recognized for outstanding quality of customer service and personal commendation from clients.

Provided Microsoft windows xp thru 7, and Microsoft office 2000 thru 2010 user support for 190 people.

Created WAN solution to 2 out of state offices with Cbeyond.

Microsoft Windows XP to Windows 7 migration experience.

Desktop hardware and software support for 190 people across multi state offices.

Blackberry, IOS, and Android phone system support.

Built and administrated MS IIS 6, 7 Web servers.

MS Exchange server administration.

MS SQL Server builds, migrations, data base backups, and administration.

New Leaf-Distribution, Lithia Springs, Georgia 2013-2015

Network and System Administrator

Managed Microsoft networks and systems.

Key Contributions:

Installation, maintenance and repair of Microsoft networks with Microsoft Advanced Servers 2003-2008, Corporate Anti-virus solutions, centralized onsite back-up and disaster recovery.

Provided installation and help desk support for a variety of software packages and desktop application software.

Installed and repaired Workstations, Servers, Lan Networks, WI-FI, SCSI& SATA Raids.

Maintained network of HP LaserJet printer.

Maintained Ncomputing thin client network.

Microsoft active directory administrative duties include administrated group policy and security.

Google, Atlanta, Georgia 2007 - 2013

Data Center Technician

Key Contributions:

Promoted to help manage Google networks and core systems.Helped in creating Google data destruction processes and data erasure processes. Built and transferred multiple Storage Tek, and Spectra data libraries, repaired servicing tape robots. Helped in the deployment of new data clusters.Installed Force10 switches, setup and maintained Dell and HP blade servers, and multiple vmware installations.

Installation assistance, maintenance and repair of multi-site Google networks.

Provided assistance with key Google data maintenance programs.

Installed and repaired core Google services.

Apex Mortgage Plus, Conyers, Georgia 2005 – 2007

Computer System Engineer/Network Developer

Contracted to establish and manage enterprise-wide information-security program. Oversee companywide efforts to identify and evaluate all critical systems. Design and implement security processes and procedures and perform cost benefit analysis on all recommended strategies. Develop curricula and facilitate awareness training for management and employees.

Key Contributions:

Instrumental in developing and implementing Business Continuity and Disaster Recovery.

Created Microsoft Windows network

Setup and installed Sonicwall firewall and Microsoft Exchange server

Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response.

Provided desktop support for windows xp systems and HP LaserJet printers.

ABC Mortgage Solutions, Snellville, Georgia 2005 - 2007

Computer System Engineer/Network Developer

Contracted to provide comprehensive remote and onsite support for users including Tier-III support for LAN/WAN products and support for Microsoft Office applications.

Key Contributions:

Designed and implemented Microsoft LAN and WI-FI network and designeduser systems.

Recognized for outstanding quality of customer service and personal commendation from clients.

Education and Credentials

College Education

Kennesaw College for 2 yrs

Professional Training and Certifications

Microsoft SQLServercertification

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