Customer Service Manager

Evan Clark

Contact Information:

**** ***** ****

Nottingham, PA 19362

610-***-**** (mobile)

****.*******@*****.***

Education:

B.A. in English. West Chester University. West Chester, PA. 2015

Skills:

●Comptia A+ Certification

●Experience with Windows (XP to 10) and Mac OS X (Cheetah to Yosemite)

●Customer service experience

●2 years freelance computer repair experience

●Adobe Acrobat, Photoshop, Premiere

Work History:

Nottingham Breakfast House

2008-2009

Server, Kitchen Staff

●Assists in team role

●Ensure guest satisfaction

terrain at Styer’s

2011-present

Events Captain, Head bartender.

●Train new staff

●Work with coordinators to fulfill client requests

●Ensure standards are met

Freelance Computer Repair

2013-Present

Self Employed

●Tier 1 & 2 level support for small businesses and private customers

●Provide break/fix support for PCs, laptops, mobile devices, and printers

●Malware removal

●Active Directory changes

●Train end users and ensure client satisfaction

●Upgrades and new PC builds

References:

Brianna Alcorn (current manager)

Events and Marketing Manager, terrain

Phone #: 610-***-****

Email: *******@***********.***

Chris Campbell (frequent client)

Owner, Cult Fiction Comics

Phone #: 610-***-****

Scott Megill (former manager)

Executive Chef, Grace Winery

Phone #: 609-***-****

Email: ********@*****.***

Bob Kaplan (frequent client)

Assistant Editor, Healthy Aging Magazine

Phone #: 610-***-****

Email: *******@************.***

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