Customer Service Manager

Refujio Munoz

*** * ******** **. *******, CA ****0 424-***-**** **************@*****.***

OBJECTIVE

To obtain a position which will enable me to utilization my knowledge and experience with interpersonal communications, and people skills

EMPLOYMENT HISTORY

Chase Bank

San Pedro, CA September 2014 – October 2015

Lead Teller Operation Specialist

Process customer transactions quickly and accurately to ensure customer satisfaction

Address customers’ questions and concerns regarding transactions and account balances

Build relationships and establish rapport with customers to provide an excellent experience

Work with management to consistently meet and exceed Teller Referrals

Assist in the training and coaching of new teller staff

Responsible for cash vault duties including managing branch cash averages

Process incoming and outgoing cash shipments to ensure branch stays within assigned limits

Adhere to Federal Reserve’s banking regulations

Assist Manager with scheduling employees according to forecast and what’s needed for the day’s work.

Working on a monthly internal controls checklist with employee’s to ensure that we are on the path to a perfect audit.

Scheduling and processing cash audits to all entities (TCD, TCR, ATMS, VAULT, CASH BOXES) in branch as surprise audit and as needed.

Processing night drops from business and in mail deposits and payments.

Meeting with manager once a week to discuss new operation procedures and to setup a plan for the upcoming week based on where we are on campaign and where we need to be.

Chase Bank

Long Beach, CA August 2010 – September 2014

Senior Teller

Refer customers to Personal Bankers to find products and services that will deepen relationships

Process customer transactions quickly and accurately to ensure customer satisfaction

Address customers’ questions and concerns regarding transactions and account balances

Build relationships and establish rapport with customers to provide an excellent experience

Work with management to consistently meet and exceed Teller Referrals

Assist in the training and coaching of new teller staff

Responsible for cash vault duties including managing branch cash averages

Process incoming and outgoing cash shipments to ensure branch stays within assigned limits

Adhere to Federal Reserve’s banking regulations

US Bank

San Pedro, CA May 2008 – July 2010

Personal Banker

Communicate with customers to uncover needs & provide product and service recommendations

Establish realtionships with customers and gain trust to ensure customer satisfaction

Work closely with branch specialists to discover needs and provide financial solutions

Planning promotional events and onsites to identify new prospects and generate new business

Manage cash vault, including placing cash orders and maintaining cash average

Maintain and service ATM machines and process daily deposits

Subway

San Pedro, CA June 2004 – May 2008

Shift Manager/ Sandwich Artist

Managing the daily operations of the store, including supervising employees

Responsible for the hiring, training and scheduling of new employees

Ensuring store was clean, organized and ready to pass inspection at all times

Effectively maintain food costs within established guidelines by managing inventory

Consistently increased monthly sales and exceeded goals

RELEVANT SKILLS

Fluent in Spanish, both written and oral communication

Extensive Experience in customer service and client relations

Efficient multi-tasking in busy, fast-paced environments

Education

Thomas Jefferson high school

2000 - 2004

References

Furnished upon request

Contact this candidate