Customer Service Project

EXECUTIVE SUMMARY

Adaptive Program/Project Manager with 10 years’ experience in all areas of the Retail Advertisement/Display industry. Looking to leverage my extensive business knowledge in Process Improvement, Quality and Project Management to find opportunities in a new industry. Currently pursuing eMBA at Rutgers to improve my professional value and attain personal goals.

QUALIFICATIONS

Project Management Degree and 3 years Professional Experience

Microsoft Office + Project, AutoCAD, ArtiosCAD, Adobe CS6, Visio

Excellent Verbal/Written Communication

Process Improvement

Lean/Six Sigma

Exceptional Work Ethic and Enthusiasm

Marketing & Creative Development

8+ Years Management Experience

Analytical & Detail Oriented

Multi-tasking & Prioritization

Fluent in Spanish (Spoken and Written)

Procurement and Vendor Management Experience.

PROFESSIONAL EXPERIENCE

SALES PROGRAM MANAGER

May 2014 – Present

TimBar Packaging and Display, Fair Lawn NJ

Liaison to TimBar’s #1 customer. Facilitate information and work flows between internal teams and marketing, engineering, purchasing and sales at the client. Guide customer decision making to optimize cost, function and schedule. Review information and deliverables for accuracy and completeness, as well as compliance with brand, retail, and functional requirements. Review and prepare quotes and billing for consistency. Accomplishments include:

Manage 40-70 cross-functional projects simultaneously, consistently meeting aggressive timelines.

Reduced overall project cycle times by approximately 21% by completing work in parallel, utilizing agile methodology.

Improved project deliverable quality and reduced rework by standardizing statement of work format.

Negotiate constraints and manage change to ensure project success.

FULFILLMENT QUALITY SUPERVISOR

May 2012 – May 2014

TimBar Packaging & Display, Hanover PA

Oversaw 13 employees and all quality related activities in a large fulfillment facility during a period of rapid growth and change. Worked with other Quality Managers across the organization to develop quality systems, controls and metrics to ensure compliance with various customers and ISO certification requirements. Facilitated NCMR program, utilizing root cause analysis and CAPA methodology.

Managed cross-functional projects with various management, supervisors and employees to promote rapid implementation of new procedures and processes.

Performed supplier audits and participated in selection (including RFP).

Documented and executed CAR’s to retain/improve customer confidence.

Performed routine plant-wide trainings and organizational change management.

Implemented document control system for and established standardized procedures across the operation.

PRODUCTION & PROCESS IMPROVEMENT SUPERVISOR

December 2005 – May 2012

Sonoco CorrFlex Global Services, Iowa City IA

Responsible for production department, process improvement and plant scheduling in this multi-hat role. Managed Process Improvement/Lean Projects using Lean and Six-Sigma tools and concepts. Liaison for staffing agency. Coordinated new product launches with sales, customer service, design, engineering and the customer to create best possible outcomes. Assisted with a plant launch in Pennsylvania and at a plant in-need in New Jersey for months at a time.

Managed lean project, resulting in annual savings of $32,000+ in setup/change-over costs.

Improved overall production efficiencies by 17% through effective production scheduling, staffing and lean training.

Developed best practices and standardized production methods, and established metrics to ensure compliance.

Restructured production department roles and responsibilities to improve coverage and reduce labor.

Optimized documentation processes to reduce duplication and streamline information flow.

EDUCATION

2015-2017 Executive MBA Candidate, Rutgers University

2011-2013 Bachelors of Science in Business-PM, University of Phoenix

2009-2011 Associate in Business, University of Phoenix

Contact this candidate