Medical Customer Service

Lovella Smith

**** ******* ****** • Las Vegas, NV 89139 • 702-***-**** • **********@***.***

Employment History

Lake Mead Health and Rehabilitation Las Vegas, NV 2015

Admissions Coordinator

• Coordinated admissions, discharges, and the referral/approval process with case managers and the admission liaison.

• Managed arrangements and confirmation of all admissions, insurance verifications, and any tasks assigned to ensure a smooth admission process.

Harmon Hospital Las Vegas, NV 2011-2015

Admissions Manager

• Managed all communications with hospital case managers regarding patient referrals, data entry, discharging and admitting patients; Flexible and professional in all unexpected situations.

The Hertz Corporation (Car Rental services) San Francisco, CA 2009-2010

Security Representative

• Greeted customers in a courteous and professional manner, matching vehicle numbers with rental contracts, and verifying customer's current driver's license as they leave Hertz property.

Ross Department Store San Mateo, CA 2009-2010

Sales Associate, Cashier

• Provided excellent customer service with cashier duties such as handling cash, check, and credit transactions.

• Maintained the store departments in a clean and orderly manner.

Steinberg Diagnostic Medical Imaging Las Vegas, NV 2000-2008

Licensed Practical Nurse (Special Procedures)

• Provided basic patient care, including taking and monitoring vital signs, starting IV’s, give oral medications, prepare and give injections, insert catheters, and administer routine lab tests.

• Coordinated all patient information with medical history and medications, and provided patients with procedure instructions, scheduling, and insurance verification.

• Trained new hires in the department.

EDUCATION/CERTIFICATIONS

• Penn Foster Career School (online course)

Medical Billing / Coding Certificate 2008-2009

o Knowledge of CPT codes and ICD-9 diagnostic codes.

o Familiar with insurance forms and obtaining insurance verification and authorization.

• Community College of Southern Nevada

Certificate, IV Certification

• Southwestern College

Associate Degree, Nursing

ADDITIONAL SKILLS

Computer literate in usage of database, spreadsheets, and Internet; Typing skills (40 wpm); Working knowledge of Spanish and Tagalog.

REFERENCES

Will be furnished upon request

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