Summary

**+ years’ experience of overall IT technical management experience. Ability to manage multiple large-scale projects, large teams of direct reports or cross functional teams with maturity and professionalism. Successfully completed numerous IT projects including web portal implementations, modernizations and migration projects; the development and implementation of n-tiered enterprise wide application development projects; ecommerce sites, datacenter infrastructure projects and datacenter migrations. Other implementations have included ERP, SaaS applications, web hosting applications, network migrations, and large scale commercial data warehouses. Proven track record of hands-on management and getting into the weeds to understand complex projects from the bottom up.

TECHNICAL SUMMARY

Hardware/Software: SUN, HPUX, SOLARIS, AS/400, IBM PC, UNIX/OS, C SHELL SCRIPTS,

BOURNE SHELL, VM/SP, VM/XA, AIX, MVS/SP, MIL-STD 2167, ETHERNET, LAN,

SQL/DS CTP, WINDOWS 98, WINDOWS NT, CVS, X WINDOW, TCP/IP, ORACLE,

SQA TEAM TEST, SQA ROBOT, CLEARCASE, PVCS, LOADRUNNER,

WINRUNNER, MICROSOFT PROJECT, RATIONAL UNIFIED PROCESS,

Tivoli’s (Maestro) Console Manager, Conductor, Composer, SILK, HARVEST,

TEST DIRECTOR, SUN ULTRA ENTERPRISE, SUN SOLARIS, COMPAQ PROLIANT,

WEB SERVER, POWER BUILDER, DOCUMENTUM 4I, DHCP, MS ODBC,

MICROSOFT ACCESS, RATIONAL SUITE TESTSTUDIO, SIX SIGMA, MMIS, TIBCO,

BUSINESS WORKS, SERVICE-ORIENTED ARCHITECTURE, .NET, CMMI

.NETFRAMEWORK, APACHE / TOMCAT, ISS, MICROSOFT VISIO, MICROSOFT

ACCESS, MICROSOFT POWERPOINT

Languages: C, C++, DCL, FORTE, SQL, ADA, REXX, XML, FLASH, UML, JAVA, J2EE, HTML,

PERL, TCL, C#, VB

EDUCATION

Columbia Pacific University, B.S. Engineering Technology

University of Wexford, M.S. Engineering Management

CERTIFICATIONS

Sun System Administration, C-Shell Language Programming, Software Quality Engineering,

Adpilot, Case Tools, In Assembly Language, Database Systems and Concepts, Project and Program Management, Software Engineering, Network and LAN Management.

EXPERIENCE

The SERCO/VDOT – (Richmond, VA)

Sr Program/Project Manager April 15 – Sept 15

Worked as a Project Manager for the Virginia Department of Transportation (VDOT) Information Technology Division for the EDM Program;. Produced project plans and schedules. Defined functional requirements. Modeled current “as-is” and projected “to-be” business workflow processes. Defined business reporting requirements including content, layout, and other characteristics

Successfully planned and managed scope, schedule and budget on over 3 unique full life cycle government implementations representing more than $250M in annual contract value.

Acted as liaison between Client management, technical representatives as well as managed multiple internal cross-functional and technical team activities required to build the Client solutions within our US Datacenters.

Facilitated successful design, implementation and troubleshooting efforts with varying business and engineering disciplines including: Windows OS, UNIX, Security, Firewall, Database, Backups, EMC Storage, Monitoring, Application Engineering, Quality Assurance, Business Planning and Purchasing.

Gathered and created final Client Operational Acceptance documentation and Signoffs; including network, OS and application troubleshooting guides; network diagrams; server, firewall, and database configuration sheets with start stop procedures, firewall and OS security scan authorizations.

Managed and troubleshot client network connectivity issues (Circuit, Router, Firewall and CPE Devices) to ensure full network application/database reliability through the frame relay and/or remote VPN connections.

Responsible for developing high level deliverable schedule, estimates, detailed project plans and managing each team member to deliver the solution within a specified range of budgeted hours.

(IBM) Lenovo - (Raleigh, NC)

Project Lead Dec 14 – Mar 15

Defined project plans and schedules, monitored progress and made adjustments to accommodate changes in requirements, scope, and available resources. Coordinated engineers in developing and integrating software; and in implementing Lenovo X86 Bohemia Project. Custom application systems were based on Java, SQL, XML, WebLogic, Websphere, DB2, Oracle, Microsoft Great Plains, and MapInfo software

Supervised staff of twenty-five consultants for the continuing support and development of all production, enhancement and administrative issues.

Maximized user acceptance and software reliability by reengineering front-end, back-end, reporting and scripting processes to increase user and support productivity by reducing cycle times while moving toward a Six Sigma Quality standard.

Implemented and deployed a Change and Administrative Request System to help manage and monitor enhancement, production and administrative requests

Environment: JAVA, J2EE, PL/SQL, JUNIT, Windows 7, XML, WEB Portal, CLOUDS and Oracle

(IBM) Sprint – (Kansas City, Kansas)

Project Manager Aug 13 – Nov 14

Help to define and build Enterprise-level development and testing capabilities. While engaged with key customer stakeholders in order to scope and implement a software development and testing approach that is right for project requirements. Assists with building and developing customer relationship, development strategy over three projects and development of testing process

Provided overall project, resource planning/allocations and management for the Database Services system development and production projects using the Agile Scrum Development Process. Other methodologies are used depending on project size and scope.

Ensured acceptable project management practices and the proper change control of key project deliverables, including requirements, functional and technical specifications, contracts, ERDs, source code and all procedure documentation.

Instituted several enhancements including a SQL automation project that greatly increased the efficiency of data load times into the database which resulted in a reduction of monthly processing times saving thousands of dollars and many developer hours per month.

Developed and maintained status project tracking reports. Details of processing were tracked down to the second in an attempt for continual process improvement. While client communication was tracked at a high level, detailing risks and project progression.

Environment: JAVA, J2EE, PL/SQL, Agile, Aginity, Windows 7, Lotus Notes Test Cases, Amdocs, ETL and Bug Tracker Database

(IBM) Northern Trust – (Chicago, IL)

Technical Project Lead May 13 – Aug 13

Responsibilities include the management of new client technical implementations by monitoring schedules and assigning resources while providing technical product support by troubleshooting and managed product related issues.

Designed and maintained database interfaces between client extracts and in-house software and developed user friendly applications to increase the overall effectiveness of the staff.

Documented new procedures, enhancements and functional specifications and designed training materials and courses used for educating staff and clients. Trained new analysts, clients, and support staff in policies, procedures and technical aspects of our product set.

Provided clients with technical evaluation and technical support - Analyzed, collected, and processed performance data for comparative statistics and analytics.

(IBM) – (Ontario, Canada)

Sr. Business Analyst Consultant

Manulife Mar 13 – May 13

Defined functional business requirements and modeled workflow processes for bank credit application software. The prime focus of the effort was to substantially reduce elapsed fulfillment time in providing banking clients with consumer credit records to match their ad hoc, individual customized needs.

Developed functional design to clearly define the feature-functions of a new product, or the changes that need to be made to an existing product, to meet client needs/business requirements

Define tactical steps to achieve objectives, addressing success criteria of projects

Develop and deliver progress reports, proposals, requirements documentation, and presentations

Build, develop, and maintain any business relationships vital to the success of the project

Environment: JAVA, J2EE, Agile and WEB Portal

ICONMA – (Richmond, VA)

Project Management/Sr. Engagement Manager (Capital One) Sept 11– Oct 12

Worked with QS teams to develop comprehensive test/business assurance strategy plans for all aspects of testing (Unit, Functionality, System, Regression and Integration). Responsibilities include supervising/scheduling the testing staff, project management, overseeing test efforts and all testing phases across multiple projects.

ESSENTIAL FUNCTIONS:

Worked as a member of the senior QS leadership team and worked directly with the Sr. Manager, Digital Quality Services. Along with other senior QS leaders to ensure that the overall QS strategy is being executed according to plan and budget. As a Sr. Program Manager of QA interacted directly with the business when necessary to understand and identify the needs and requirements defined by the business relevant to the QS technology areas and worked with other members of the QS organization to deliver solutions addressing those needs.

Act as a liaison between ICONMA leadership and client leadership

Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders

Plan and schedule project timelines and milestones using appropriate tools

Proactively manage changes in project scope, identify potential crises, and devise contingency plans

Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements

Estimate the resources and participants needed to achieve project goals

Coordinate recruitment with the IT Resource Managers

Delegate tasks and responsibilities to appropriate personnel

Effectively communicate project expectations to team members and stakeholders in a timely manner

Develop and deliver progress reports, proposals, requirements documentation, and presentations

Build, develop, and maintain any business relationships vital to the success of the project

Define the strategic direction for software quality assurance

Define tactical steps to achieve objectives, addressing success criteria of projects

Ensure QA projects are completed on time and own responsibility for the quality of the product

Effectively define and utilize metrics and reports to manage QA efforts

Provide effort estimates for project schedules for QA team

Review test estimates/schedules for completeness and accuracy and work with Project Management to align expectations on schedules and effort

Balance and manage multiple concurrent projects

Build cross-team alignment around quality objectives and the steps to achieve them

Manage to completion concurrent ad hoc and project related test requests

Reporting and Managing Risks/Issues across the QS program

Environment: JAVA, J2EE, PL/SQL, Windows XP, XML, Agile, Business Analyst, WEB Portal,

HP( Mercury) Suite (QC, QTP MS Project and Oracle

Celerity IT – (Dallas, TX)

Technical Project Manager (Consultant) (Fannie Mae) July 10 – Aug 11

Managed a team of 30 technical resources spread across 5 distinct areas – Development, Quality Assurance, Business Analysis, Database and Training. Worked on new implementation program to upgraded current system

Managed Business Analysts to create Use Cases in half the time. Combined principals of rapid and joint application development to consolidate requirements gathering through joint approval meetings.

Instituted dashboard tracking system to keep Use Cases flowing from business analysis to development into testing.

Implemented Mercury Quality Center to track software defects by feature to simplify the feedback cycle.

Facilitate project teams meetings and work closely with Java/J2EE Developers and business intelligence report writers to follow consistent configuration management procedures.

Oversee the analysis, design, implementation, testing and documentation of all end user applications and supporting project documents.

Ensuring effective processes are followed for test scripting, recording test results, defect triage, management of defect tracking tools

DeView Electronics

Project Manager/Test (SME) (Consultant) Oct 09 – May 10

Responsible for development of business requirements and leading the testing of the rewrite of REPTrax V2.0 which is an audit software application used for hospital and Sales Reps for verification and validation of credentials. Tested various portals and validated the requirements and business flows of each portal.

Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders

Plan and schedule project timelines and milestones using appropriate tools

Proactively manage changes in project scope, identify potential crises, and devise contingency plans

Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements

Manage and escalate risks appropriately

Maintain project documentation and facilitate project meetings

Participate in development and reporting of SQA project metrics

Designed and developed test cases/scripts for portal testing in order to help in identify issues

Communicated to development teams and map concepts to test cases and test scenarios

Managed a small team of business analysts and test engineers

Process used in testing was Scrum and Agile methodology

Interact with Customer Support, Business Analysts, Development,, Technical Services, and management to ensure verification & validation on issues and avoid misinterpretations

HIPPA Certification

RMG Connect (JWT) – (Irving, TX)

Program/Project Manager Jan 08– Oct 09

Managed development of Internet websites for Marines, FEMA, and other commercial products exchange for an e-commerce and website hosting company. Defined project plans and schedules, monitored progress and made adjustments to accommodate changes in requirements, scope, and available resources.

Responsible for all system products, development efforts and played major hands-on role in the infrastructure creation, design and build out of the portal system and integration

Led team of developers and business analysts.

Managed all sprints, followed Agile Scrum methodologies and owned project during support and enhancement phase.

Facilitated project team to review project milestone status and risk mitigation plans for overall portal and advertising features.

Status reviews and milestone progress were presented to executive management and the executive board team.

Interfaced with senior management, defined client infrastructure requirements based on business and technical goals, reporting and tracking of project status, issue updates, risks and mitigation plans.

Environment: JAVA, J2EE, AJAX, PL/SQL, JUNIT, NT, Windows XP, XML, WEB Portal, AIX, IIS, APACHE / TOMCAT, BADBOY, TESTLOG, FLASH and MS Project

(CONTRACT) Electric Reliability Council of Texas (ERCOT) – (Austin, TX)

Technical Project Manager Jan 07– Jan 08

Work directly with process improvement model for implementation of new application, minimizes the risk of development, test, and change process. Implemented new application and tools as appropriate to meet business requirements and continuously improvement performance in a test driven development environment.

Managed Business Analysts to create Use Cases in half the time. Combined principals of rapid and joint application development to consolidate requirements gathering through joint approval meetings.

Instituted dashboard tracking system to keep Use Cases flowing from business analysis to development into testing. Implemented Mercury Quality Center to track software defects by feature to simplify the feedback cycle.

Facilitate project teams meetings and work closely with Java/J2EE Developers and business intelligence report writers to follow consistent configuration management procedures.

Oversee the analysis, design, implementation, testing and documentation of all end user applications and supporting project documents. Ensuring effective processes are followed for test scripting, recording test results, defect triage, management of defect tracking tools

Interfaced with senior management, defined client infrastructure requirements based on business and technical goals, reporting and tracking of project status, issue updates, risks and mitigation plans.

Environment: JAVA, J2EE, EAI, PL/SQL, JUNIT, NT, Windows XP, XML, RUP, UNIX, TIBCO, Business Works, SOA,WEB Portal, AIX, IIS, APACHE / TOMCAT, .NET, NETFRAMEWORK

HP(Mercury) Suite, MS Project and Oracle

TelCove – (Pittsburgh, PA)

Development QA/Program/Project Management Apr 05– Jan 07

Worked at an Enterprise level to develop Quality Assurance methodologies for TelCove software development lifecycle. Ensure that industry best practices are adopted and developed. Work closely with a QA team to develop comprehensive test plans for all aspects of testing (Acceptance, Functionality, Stress, Load, Regression and Integration). Responsibilities include supervising/scheduling the testing staff, project management, overseeing test automation efforts and all testing phases across multiple projects in a Service-Oriented Architecture environment.

Manage the day-to-day tactical activities of the Development QA team to ensure that defined objectives are met and operations within the team exceed the expectations of the Director, IT Implementation and the services delivered through this team exceed the expectations of the business.

Manage personnel within team including hiring, performance evaluations, and termination (when necessary) to ensure appropriate levels of staffing and required skill sets and productivity are maintained within the team.

Lead, train, mentor team members as required, ensuring that overall team relationships and performance are maximized.

Work directly with other IT and business managers to define appropriate strategies and initiatives for the delivery of QA related activities and manage the Development QA team to ensure that the services delivered through the team meets or exceeds the defined service levels.

Develop and implement the processes, procedures, and standards for the review and testing of software development and maintenance.

Establish and maintain an independent software test environment.

Agile environment, training, mentoring, development and quality assurance

Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders

Plan and schedule project timelines and milestones using appropriate tools

Proactively manage changes in project scope, identify potential crises, and devise contingency plans

Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements

Estimate the resources and participants needed to achieve project goals

Coordinate recruitment with the IT Resource Managers

Delegate tasks and responsibilities to appropriate personnel

Effectively communicate project expectations to team members and stakeholders in a timely manner

Manage and escalate risks appropriately

Maintain project documentation and facilitate project meetings

Develop and deliver progress reports, proposals, requirements documentation, and presentations

Managed a team of 50 test engineers onshore and 50 -70 test engineers offshore

Maintain budget of 7 million dollar

Process used in testing was RUP, Scrum, and Agile Methodology

Manage the development of detailed test plans to ensure that testing will effectively address established test criteria and compliance requirements.

Manage system/regression/certification tests performance, conduct platform certification tests, support beta tests, and certify initial production runs

Pro-actively identify changes or improvements needed in the Development QA areas to more effectively support the business and operations of the IT teams.

Define, document, and implement a comprehensive set of formal methods and procedures that support the business and operational requirements.

Environment: Java, J2EE, EAI, PL/SQL, NT, Windows XP, TOAD, RUP, UNIX, TIBCO, Business Works, SOA, WEB Portal, Rational Suite, MS Project and Oracle

(CONTRACT) Verizon Information Services – (Lewisville, TX)

Project Manager/ Consultant Sept 04 – Mar 05

Performed system implementation of PeopleSoft, Vision, and Data Load projects. Participate in

Development schedule escalation and priority setting. Evaluate requirements documentation for completeness, adherence to standards and testability. Identify and document software issues and problems while interacting with the support and development staff to isolate and resolve issues. Presented findings to client group along with recommendations to implement or delay implementation

Managed new client technical implementations by monitoring schedules and assigning resources while provided technical product support by troubleshooting and managed product related issues

Designed and maintained database interfaces between client extracts and in-house software and developed user friendly applications to increase the overall effectiveness of the staff

Documented new procedures, enhancements and functional specifications and designed training materials and courses used for educating staff and clients

Environment: Java, PL/SQL, NT, Windows XP, TOAD, PLSQL Developer, UNIX, PeopleSoft, and Oracle

(CONTRACT) Digital MotorWorks – (Austin, TX)

Project Lead / Consultant Jun 04 – Sept 04

Participated in analysis, planning, and performance of quality engineering activities to assure the quality of products prior to release to DMi customers. Participates in peer reviews for development project deliverables. Provides assessments of products and development processes. Performs risk assessments. Participates in process improvement. Provides product support for internal and external clients.

Responsible for developing high level deliverable schedule, estimates, detailed project plans and managing each team member to deliver the solution within a specified range of budgeted hours Evaluates, and reports test results

Acted as liaison between Client management, technical representatives as well as managed multiple internal cross-functional and technical team activities required to build the Client solutions

Managed and supported the implementation and deployment of all system functions, and software change requests for a global community of over 600 users.

Environment: Java, PL/SQL, NT, Windows XP, TOAD, UNIX and Oracle

(CONTRACT) Cingular Wireless – (Dallas, TX)

Project Lead SME/Consultant Dec 03 – Jun 04

Conducted development and testing of a migration project that includes Oracle 10.7 to Oracle 11i. Helped in the Development and testing a reporting tool call CATS in conjunction with WMS (Chain Supply Management tool), PeopleSoft 8.4, and various other tools for integration of these packages for production and operation. Performed regression, integration and end to end testing. Focused on the development of the reporting tool call CATS for validation of major changes and upgrades.

Managed new client technical implementations by monitoring schedules and assigning resources while provided technical product support by troubleshooting and managed product related issues

Designed and maintained database interfaces between client extracts and in-house software and developed user friendly applications to increase the overall effectiveness of the staff

Documented new procedures, enhancements and functional specifications and designed training materials and courses used for educating staff and clients

Trained new analysts, clients, and support staff in policies, procedures and technical aspects of our product set.

Environment: Java, PL/SQL, NT, Windows XP, TOAD, NT Navigator, RMI (Remote Method Invokation Utility) and Oracle

(CONTRACT) AT&T Wireless – (Dallas, TX)

Technical Project Lead SME Jan 03 – Nov 03

Maintained B-Star Compensation package with respect to user requirements in a WEB environment. Ensured software technical specifications for this project. Participate in software design sessions and review meetings for assigned projects. Review the content of Functional and Technical specifications and ensure compliance to standards.

Responsible for vendor selection, requirements gathering, process analysis, project planning, data modeling, system design, development monitoring, system documentation, testing, implementation, and adherence to CMMI and CMM Level 2 standards

Utilized the Q&IT Component Software Engineering Methodology, a corporate project methodology that combines New System Introduction, CMM and Six Sigma standards

Coordinated a spiral methodology approach to focus more on risks and involvement of user support at each prototype stage

Environment: Java, PL/SQL, NT, Windows XP and TOAD

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