Customer Service Assistant

Anne F. Grant

** **** ****** – Apt. *A 203-***-****

Danbury, Connecticut 06810 ***********@*****.***

SUMMARY

Results driven Administrative professional with proven ability to impact office efficiency and productivity. Motivated, flexible, calm demeanor and reliable. Excellent organizational and time management skills. Thrive in multi-task, fast-paced environments. Areas of expertise include:

Executive Assistant

Customer Service

Healthcare

COMPUTER SKILLS

Keyboard Speed: 65 WPM

Microsoft Word (Proficient)

Microsoft Excel, PowerPoint, Outlook

Knowledge of Quickbooks

ACCOMPLISHMENTS

Executive Assistant

Provided full range of administrative support to Engineering, Environmental and Survey Management staff

Prepared quotes for bid invitations

Produced extensive environmental and civil engineering reports for new construction

Researched town property maps and records to verify boundaries prior to start of work

Documented detailed results of water and soil samplings

Supported Vice President (VP) of Aerospace Division, team of seven domestic/international sales representatives

Produced, edited and bound three part proposals for Aerospace sales presentations

Typed reports, presentations and multiple forms of correspondence for sales teams

Maintained calendar and made extensive travel arrangements for VP

Researched, gathered and transmitted key information to traveling sales teams

Provided back-up coverage to company President and other departmental secretaries when required

Successfully made collection calls for clients payments

Customer Service

Register brides-to-be for gift selection

Provided customer service to an average of 100 customers daily, resulting in 100% customer satisfaction

Successfully provided guidance to exceed customer needs and requirements

Managed merchandising and related displays supplies for diverse departments to ensure sufficient inventory for customer needs

Managed opening account funds and nightly deposits of up to $7,000 ensuring integrity of daily receipts

Acted as a collections agent for construction testing agency with positive results

Healthcare

Scheduled patients with Soarian electronic health record system

Answered heavy phones, picked up numerous voice mail lines for patient messages and medications

Prepared daily reports and patient records

Processed patient referrals as needed, sent Faxes, made copies and filed

Checked patients in and out

PROFESSIONAL EXPERIENCE

Test-Con Administrative Assistant 2014-2015

Bed, Bath & Beyond, Brookfield, CT Bridal Consultant/Customer Service 2009-Present

Savings Bank of Danbury, Brookfield, CT Teller 2010-2011

Danbury Hospital, Employee Flu Shot Clinic Healthcare Assistant 2009-2009

Macy’s, Danbury, CT Sales Associate 2008-2009

CCA, LLC, Brookfield, CT Administrative Assistant 2001-2003

Druck, Inc., New Fairfield, CT Executive Assistant 1999-2001

EDUCATION

The Bridge to Independence and Career Opportunities (TBICO) 2009

Business Writing, Skills for the Administrative Professional (Microsoft Word/Excel), Office Management, Clerical Skills Training

Charles E. Gorton High School, Yonkers, NY

Anne F. Grant ***********@*****.*** Page 2

VOLUNTEER WORK

Ashe Plantation Home Owners Association, Association Newsletter Committee, Charlotte, NC

St. John Neumann Church Choir, Charlotte, NC

St. Gregory the Great Church Choir, Danbury, CT

St. Joseph’s Church Religious Education, Danbury, CT

St. Edward The Confessor Church Choir, New Fairfield, CT

American Red Cross Blood Drive, AT&T Company

Handyman Dandy Handyman Volunteer Group, Brookfield, CT

Richter Association For The Arts, Danbury, CT

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