Customer Service Sales

Demetrios T. Stratos

** ******* ***** *********.*******@*****.*** 201-***-****

Old Bridge, NJ 08857 LinkedIn: Demetrios Stratos

Project management for cross-departmental implementation of complex solutions.

Team leader managing cross-departmental solution delivery.

Spearheaded global sales initiatives.

Award-winning communications specialist with thirty-four years of solution design and sales experience.

Penetrated multi-billion dollar enterprise accounts by creating customized solution strategies.

Deliver targeted results in high pressure environments. Skills

- Project management and implementation

- Leadership and coordination of cross-departmental solution delivery

- Market research and market analysis of developing and emerging markets

- Strong expertise in client relationship building and long-term client retention

- Expertise in financial analysis of corporate P&L’s and 10K reports

- Industry expertise in the healthcare and life sciences verticals

- Technical expertise in all communications services

- SME guest speaker and presenter

- Presentation skills to address C-suite clients and operational levels

- Proficiency in peer mentoring and new hires

- Proficiency in Salesforce.com, LinkedIn, Word, PowerPoint, Excel, Visio

- Strong organizational and planning skills

- Strong oral and written communications skills

Professional Experience

Rockefeller Group Technology Solutions (RGTS) March 2013-July 2015 Enterprise Account Executive

Responsibilities:

Develop strategy to contact and penetrate the healthcare and higher education markets across the tristate area.

Uncover business directives, challenges and initiatives in enterprise accounts.

Develop and employ targeted strategies and tactics for addressing these business directives, challenges and initiatives.

Create ROI and TCO justification models for recommended solutions.

Use consultative approach to uncover opportunities in each enterprise account.

Develop cold call and email strategy to penetrate the enterprise market.

Represent RGTS at trade conferences (i.e., HIMSS, NJEDGE, iHT2, NYSERNET).

Develop joint strategy with consultants and affiliates to broaden market penetration.

Assist in fine-tuning marketing brochures to specifically target the healthcare market.

Created a power point presentation that provides a high level overview of RGTS’s knowledge, experience and expertise in addressing total communications requirements.

Created a 1-page RGTS overview document.

Coordinate and manage resources when responding to customer RFP/RFI/RFQ documents.

Deliver solution presentations (i.e., written, PowerPoint, oral) to C-suite decision makers.

Coordinate the efforts of pricing, operations, engineering and customer service to ensure on-time delivery of solutions.

Manage and maintain multi-level relationships within each enterprise account. Demetrios Stratos Page 2 of 4

Developed a value proposition that distinguishes RGTS’s capabilities above similar solution providers.

Vodafone Global Enterprise - July 2011-January 2013 Global mHealth Business Development Manager

Responsibilities:

Develop comprehensive and creative account strategy that expands Vodafone mind and market share within each Tier 1 account

Design and develop innovative mobile solutions that address healthcare delivery challenges

Identify, contact and establish ongoing dialogue with key stakeholders in Tier 1 pharmaceutical clients, across all business units

Deliver Vodafone and mHealth capabilities presentations to key stakeholders and C-level audiences

Market specialist in addressing pharmaceutical industry business drivers and challenges across R&D, clinical trials, new medicines, consumer and animal health, and consumer goods divisions

Support global account teams in addressing medical applications across geographic boundaries

Educate clients regarding Vodafone’s global expertise and experience in designing custom solutions that address complex healthcare delivery issues Verizon Business - January 1981-June 2011

Senior Corporate Account Manager January 1993-June 2011 Responsibilities:

C-level strategic planning sessions

Partner with healthcare systems in developing RHIO business cases

Develop customized solution sets specific to healthcare applications

Partner with vertical specialists to present Verizon Business as a true healthcare solution provider through C-level presentations and introduction of new medical solution applications

Develop plan for delivery of sales objectives each quarter

Global Pharmaceuticals accounts (added 2007)

o Manage all B-end activities for domestic communications requirements o Position at various levels within both organizations o Coordinate domestic initiatives with A-end in Europe for total solutions o Coordinate EBC presentations bi-annually

o Establish SPOC presence for proper account support o Establish closer tie between Service Manager and account for quicker resolution to ongoing issues

o Provide technology and application updates quarterly

Banking and finance account (added 2007)

o Position with C-levels in Texas, NJ and CT

o Upgrade support structure for improved order process and management o Create closer link between service support and operational director, with a focus on improving mind share at multiple levels

o Maintain quarterly technology update meetings

Market specialist on healthcare issues, trends, legislative impacts of regulations

Consultative approach in understanding business practices and challenges faced across the industry and by individual healthcare provider

Penetrate hospitals/healthcare systems at multiple layers, from operational through executive

Establish Verizon as strategic partner for addressing operational and networking applications

Establish a Single Point-of-Contact presence within each account for maintaining highest customer service levels

Demetrios Stratos Page 3 of 4

Analyze architecture and operations of current network systems. Recommend total network solutions for addressing these needs, incorporating the required network, hardware, training and maintenance components.

Formulate and maintain proactive strategy for managing account relationships, at various levels, within the top 20 hospitals/healthcare systems in New Jersey.

Design custom network solutions for specialized operations in LAN, MAN, and WAN topologies

Develop and deliver application solutions in proposal and demonstration formats for single hospitals, healthcare systems, and healthcare associations (NJHA)

Project Management

o Order processing

o Coordination of internal departments with customer o Oversee implementation

o Validation upon completion

Provide quarterly technology updates on BA products, services, Tariff changes and illustrating the impact on each account’s functional and financial operations

Maintain proactive personal development plan through attendance of technical education classes and participation in industry forums

Demonstrate BA technologies and applications at healthcare industry trade shows (i.e., HIMMS, NJHA, NMHCC, MAHC)

o Achieve quarterly sales quota objectives

Educational Courses

-Understanding Customer Organizations -Fiber Network Survivability

-Acclivus Base for Sales Excellence -Interactive Multi-Media

-ATM -Synchronous Optic Networks

-Acclivus Strategic Sales Presentations -Full Service Networks

-Acclivus Sales Negotiations -SONET Technical Overview

-Full Service Networks -DPDC

-Northern Telecom Meridian Products -Network

-LAN Internetworking

-Alpha IV Course (Top Gun program completed 6/2000)

-Fast Packet Services/Technical Overview

Achievements

- Winners Circle 14 years: 1993-1995, 1997-2005 (over 100% achievement)

- Spotlight Awards 1994-1998

- Bell Atlantic Spirit of Excellence Chairman’s Award 1995

(2005 was the final year of sales contests at Verizon) New Business Development Account Executive January 1991-December 1992

Responsible for sales coverage of 900 NJ accounts

Account penetration, fact finding, premise visits for account analysis

Design and implementation of BA network solutions (i.e., Centrex, digital data, Public Data Network, and other network services)

Competitive proposals and presentations against all key PBX and network services vendors.

Develop marketing strategies, presentations, and demonstrations for all network and hardware solutions.

General Business Sales Account Executive December 1985-December 1990

(Bell Atlantic)

Responsible for sales coverage of 2600 NJ accounts

Account penetration, fact finding, premise visits for account analysis

Design and implementation of BA network solutions(i.e., Centrex, digital data, Public Data Network, and other network services)

Demetrios Stratos Page 4 of 4

Competitive proposals and presentation against all key PBX and network services vendors.

Develop marketing strategies, presentations, and demonstrations of all network and hardware solutions.

Achievements

- Gold Club Award of Excellence for 1990 (top 3% of salespeople) Account Representative January 1983-December 1984

(NJ Bell)

Direct Marketing/Direct Response account sales (Telemarketing)

Cold canvassing into small business accounts regarding NJ Bell services and solutions.

Sales of PBX’s, 1A2 Key systems, network solutions and toll discount plans

Deliver technology updates to small business owners and customer base.

Order processing and tracking

Customer service and billing support

Customer Service Representative January 1981-December 1983

(NJ Bell)

Order processing and implementation

Support broadcasting events with communications solutions

Price quoting on ILEC based services

Technical support

Design media solutions for broadcast industry

Technological Skills

Fluent in Word, Excel, PowerPoint, Visio

Salesforce.com

Education

Rutgers University-Newark (1976–1979)

Dale Carnegie Public Speaking (teaching assistant 1984-1985) Professional Associations

Continental Who’s Who

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