Admn. Asst., CSR, legal, mortgage processing
Resume:
Sharyl Ellis
******.*****@*****.***
SKILLS SUMMARY
Associate Degree in Paralegal/Legal Assistant with 9 years experience in legal case management and 15+ in client/customer service.
Result-driven, proactive and resourceful administrative professional with nine years experience providing legal support.
High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results.
Excellent verbal & written communication skills.
Excellent client/customer service and case management skills.
Team player...detail-oriented, analytical and able to quickly identify and resolve problems.
Extensive organizational skills, able to quickly establish priorities.
Excellent typing (approx. 65 wpm), composition and computer skills.
Call center experience in customer service, soft collections and technical support.
Mortgage and Title processing and marketing skills and experience.
PROFESSIONAL EXPERIENCE
Alorica, Inc., 1/13-4/13, Tulsa, OK. Sprint customer service/technical agent. Resolved customers cell phone issues regarding billing and device issues. Entire training class laid off subsequent to Sprint cancelling the vendor contract.
Self- Employed, 11/07-12/12, Tulsa, OK. In-home health care for several clients (now deceased). Did various marketing and customer service part-time jobs during this time.
Capital One Auto Finance, 3/07-10/07,Tulsa, OK. Customer Service Associate. Inbound customer service assisting customers with all aspects of their auto loans. This included billing explanation, processing payments and deferments, website technical support, client de-escalation and loan education. Contributed to the success of two bank acquisitions which required much dedication and overtime. Worked with several computer applications including WinOcular & DocView (legal docs), Relationship Manager (technical support), Citrix and RoadMap (company informational sites) and Titan (customer database) as well as several company/employee programs. Earned performance bonuses regularly for excellent customer service, problem resolution, call handle time, etc.
JWH Home Remodeling/Self-Employed, 1/05-3/07, JWH Home Remodeling, Tulsa Metro. Business own/partner in this home remodeling/resident make-ready business.
Financial Resources/Mortgage Prep,1/05-7/05, Tulsa, OK. Marketed credit repair program to clients who have been denied mortgage loans due to low credit scores. Marketed mortgage services as a Junior Loan Officer nationwide, mainly to the east coast, and processed through to closing. This included running credit checks and client information through different lending institutions loan applications such as Zippy, Wells Fargo and others. Company went from being in the red to having more than 80 loans in process within eight weeks.
DecisionOne, 12/03-10/04. Sprint cell phone customer service specialist. Identified and solved customers account concerns, performed esn swaps, programmed phones and troublshot technical difficulties. Was one of a small percentage of employees to receive a cash bonus for rating perfect 10's on customer-rated and manager-monitored calls. Upsold additional services that would serve customer needs. Had a sales close percentage of 16.77% with no sales breakage. Required rate was 5%.
Professional Closing Services, 07/02-12/03, Tulsa, OK. Title closing processor: Processed files up to the closing phase. This required ordering abstracts and closing exhibits, scheduling and reading surveys and solving any resulting issues/problems. Solved difficult title problems through extensive research and alliances with colleagues.from title companies, lenders, etc. Prepared all necessary closing documents. Conducted one closing.
The American Red Cross, 7/01-7/02, Tulsa, OK. Apheresis Donor Recruiter: Successfully contributed to expanding the apheresis department's donor base through donor recruitment. This entailed educating the potential donor regarding platelet donation and striving to ensure their donor experience be a positive one. Built relationships with donors which ensured dedication and consistently met or exceeded recruitment goals thereby always receiving performance bonuses.
Sharyl Ellis
******.*****@*****.***
LEGAL EXPERIENCE
Council Oaks Law Center, 1997-1998, Tulsa, OK. Paralegal/Secretary to Joseph L. Hull, II, Attorney. Maintained a mainly civil caseload. Prepared legal documents and correspondence, scheduled depositions and appointments, transcribed depositions and summaries, etc. Indexed files and maintained attorney docket calendar, office billing, accounts receivable and payable to attorney's personal and business interests.
C. Bryan Alred, Attorney, early 1994-late 1995, Tulsa, OK. Sole workers' compensation claimant paralegal. Responsibilities included managing all aspects of a claim. Drafted, prepared and filed all necessary court pleadings, documents, forms and correspondence. Scheduled claimants' medical appointments, maintained attorney docket and appointment calendar, negotiated with respondent insurance adjusters and attorneys regarding disability checks and medical providers treatment. Negotiated final settlement or prepared cases for trial.
Fraiser, Fraiser & Hickman, Attorneys,1994-1994, Tulsa, OK. Workers' compensation claimant paralegal. Assisted three attorneys through all stages of workers' compensation claims.
Lawter & Pitts, Attorneys,1993-1994, Tulsa, OK. Workers' compensation claimant paralegal. Promoted to case manager with two assistants within one month. Duties primarily consisted of delegating to assistants and negotiating case settlements with respondent attorneys and/or insurance adjusters.
Morris & Morris, Attorneys, 1992-1993, Tulsa, OK. Workers' compensation claimant paralegal. Promoted to case manager with two assistants. Duties primarily consisted of delegating to assistants and negotiating case settlements with respondent attorneys and/or insurance adjusters. Consistently earned bonuses by exceeding settlement monetary goals.
Sheppard, Brett & Stewart, Attorneys, 1990-1991, Fort Myers, FLA. Part-time administrative assistant for this real estate/probate firm.
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