Customer Service Microsoft Office

Objective

To obtain a position as an administrative professional utilizing my customer service, computer, and front-office operations skills while upholding the character and integrity of your company.

Profile Statement

Motivated, personable business professional. Talent for quickly mastering technology – recently completed Microsoft Office Suite certificate course. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Report Preparation

WrittenCorrespondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Marketing/Sales

Accounting/Bookkeeping

Front-Office Operations

Professional Presentations

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Prepare complex reports for managed care organizations and insurance companies.

Author professional correspondence to customers and vendors.

Conduct small-group sessions on meditation/relaxation techniques.

Communicate medical concepts to patients using layman’s terms to facilitate understanding.

Very familiar with Microsoft Office.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service.

ABC MASTERY & ORGANIZATION

Manage all aspects of day-to-day operations as an Assistant to the Executive Assistant.

Facility rental/maintenance.

Patient scheduling for busy office averaging 52 appointments weekly.

Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.

Employment History

AXCESS PROFESSIONAL STAFFING, RALEIGH NC

Receptionist/Human Resources Manager, November 2013-July 2015

WHEELS4HOPE, RALEIGH NC

Intern Receptionist, October 2012-20013

CARDINAL CAB, INC., RALEIGH NC

Dispatcher, May 2011-September 2011

AGAPE’ CDC, INC, RALEIGH NC

Executive/Administrative Assistant, February 2009-April 2011

INTERGRAL RESOURCES, INC, RALEIGH NC

Fundraising Representative, 2008-2009

SOUTHCOAST MARKETING/ TAYLOR’S RECORD POOL, CHARLOTTE, NC

Assistant, 2007-2008

Education

WAKE FOREST-ROLESVILLE HIGH SCHOOL, WAKE FOREST NC

Dilopma, 2003, GPA: 3.87/4.0

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