Manager Customer Service

Andrew Despota

***** ******** ******* ** - *******, FL 34655

********@*****.*** - 727-***-****

Accomplished manager of multi-unit operations; Retail focus on operations maintaining customer service at high focus and levels; strategic thinker, competent marketing and sales developer; proficient in all areas of management, i.e. purchasing, hiring and firing, profit and loss statements, trouble shooting, training and opening new store locations; Involved in real estate, accounting and marketing to open my own businesses. WORK EXPERIENCE

Manager / Chef

Tarpon Tavern - Tarpon Springs, FL - December 2013 to Present Responsibilities

Manage Day to Day operations

cook

Accomplishments

Sales are up 45%

Skills Used

Team Building

L.S.M.

Using my 38 years of experience

Store Manager

Wendy's - New Port Richey, FL - December 2012 to December 2013 Management

• Ordering

• Hiring

• Scheduling

• LSM (Local store marketing)

• Food cost control

Owner/Operator

Argento's Pizzeria - June 2004 to December 2012

Owner/investor

• Introduced new product to the community

• New marketing strategy

• Reduced food costs

• Improved service and quality

• Improved sales by 25% (from previous owner)

Area Manager

Checkers Drive-in Restaurants - June 2001 to November 2004 Supervised thirteen restaurants (390 employees)

• Hiring

• Local store marketing

• Profit and loss statements

• Management training programs

• Improved customer service

• Food cost control

• Improved sales by 30% (over previous area manager)

• Labor control

Owner/Operator

Skinny Linguine's Restaurant - February 1995 to June 2001 Owner

• Purchasing

• Hiring

• Training

• LSM (Local store marketing)

• Profit and loss statements

• Purchased a second location (Skinny Express) 1996-2001

• Responsible for both locations

• Improved sales by 30%

Area manager

Checkers Drive-in Restaurants - June 1991 to January 1995 Responsible for running thirteen stores from Ocala to Clearwater, FL

• Hiring

• Local store marketing

• Management training programs

• Profit and loss

• Human resource training program

• Open new locations

• Rolled out special projects, i.e. equipment and food to all company and franchise throughout the country while maintaining my own market

Manager/Chef

Tarpon Tavern - Tarpon Springs, FL

ADDITIONAL INFORMATION

SKILLS

• Member of Chamber of Commerce

• Dale Carnegie Management Courses

• Management courses i.e. interviewing, hiring (Checkers/Wendy's Corp)

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