Customer Service/Office Assistant

JOSEPHINE O. ERHUEH

**** ******** **. • Marietta, GA • 678-***-**** • **.******@*****.***

EXCEPTIONAL CUSTOMER SERVICE PROFESSIONAL

Talented, Highly Skilled, & Experienced

Over 7 years of management as well as customer service experience in office, retail as well as manufacturing settings. Highly motivated, able to multi-task & prioritize workload under pressure, as well as increase pace as workload demands. Excellent interpersonal skills, with ability to build rapport & develop regular clientele. Team player, noted for volunteering to work additional hours, in other departments. Areas of expertise:

• Office Administration • Process Development and Analysis

• Team Management • Project Coordinating

• Knowledge of Microsoft Programs • Logistics

CAREER HIGHLIGHTS

LEGAL ASSISTANT LAW OFFICE OF DAVID CHENG 06.29.15 – PRESENT

Diligently supported a solo practitioner in various fields of law including; real estate law, intellectual property legal services, criminal defense litigation, expungements, and immigration law.

Preformed time entry, coordinated meetings, arranged travel details, drafted correspondences, managed incoming and outgoing mail, and interacted with clients.

Answered telephones with courteous and professional communication, scanned and faxed documents, and edited and proofread materials.

Commended for contributing to the development of a new filing system for book keeping.

Researched and documented legal issues for depositions, litigations, and court hearings.

LEAD SECURITY SANOFI PHARMACUTICAL DISTRIBUTION CENTER 08.12.13 – 05.14.15

Logistics: Dispatching a multitude of truck drivers to their destination. Assisted with consolidating the Freight Watch Process. This effort made the process of collecting driver shipment information as well tracking nationwide shipments more efficient by saving personnel time and limiting supply waste.

Crisis Resolution: Used my critical thinking, analytical, and problem solving skills to bring the building back from a critical server error which shutdown all communications and left the monitoring capabilities of the security department null and void.

Critical System Analysis Management: Placed in charge of conducting, analyzing, and reporting of alarm acknowledgement data and monthly incident reports as well as reviewing possible issues with the alarm monitoring system weekly.

DATA ENTRY SPECIALIST FINANCIAL AID OFFICE UWG 10.28.07- 06.10.13

Accurately entered data for student loan accounts and invoices.

Met with individual students to assess financial standings with the university.

Reviewed FASFA applications to ensure tax information compliance.

Developed comprehensive reports, abstracts and charts to present data and guide student recruitment.

EDUCATION

Riverdale High School: College Preparatory Diploma Received 2007

Clayton State University: Bachelor’s in Sociology Minor in Criminal Justice in Progress

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