Manager Quality

VICTOR K. REISTER

**** ******** **

Ada, MI *****

616-***-**** Cell

************@*****.***

SUMMARY:

An experienced manufacturing and quality professional with expertise in the areas of quality, costs, delivery and sales in a variety of specialized industries both nationally and internationally. A creative problem solver, employing “Lean Manufacturing” techniques and common sense to achieve desired production goals. Effective in working with management, customers and employees at all levels of an organization, dedicated to company, customer and profitability.

EXPERIENCES:

SOUNDTECH INC., Grand Rapids, MI 2015 – Current

A manufacturer of thermal and acoustical insulation products for the office furniture, automotive, HVAC, and appliance industries.

Quality Manager:

Direct customer interface for customer concerns and issues.

Management representative, responsible for maintaining ISO 9000 Quality Standard by maintaining all required documentation, calibration, and internal audits.

Reporting to leadership all required internal and external quality metrics.

Worked at the plant level to develop process documentation and training to hourly and salary employees.

PROGRESSIVE SURFACE, Grand Rapids, MI 2014 - 2015

A custom builder of abrasive grit-blasting, thermal plasma spray coating, and ultrahigh pressure waterjet stripping for aerospace energy, medical, military and various manufacturing industries. A production facility providing thermal plasma spray coating for the solid oxide fuel cell industry.

Quality Engineer: Plasma Coating Production Facility.

Direct customer and supplier interface for launch, engineering changes, customer issues and PPAP of a powder metal component used in the solid oxide fuel cell industry.

Improved output of an automated vision inspection machine from 40% output to 90% in six months.

Designed and improved inspection lab facilities with new furniture, paint, and product flow into and out of inspection lab. Improved and stabilize daily lab output via training, documentation, and lean manufacturing techniques.

Managed and reported all quality metrics related to laboratory and product quality to both internal leadership as well as the end customer.

JOHNSON CONTROLS, INC., Holland, MI 2002-2014

A $35 billion global leader in automotive integrated seating, interior systems and batteries.

Internal Corporate Auditor: Corporate Quality Department. (Holland, MI)

Responsible for auditing JCI’s Business Operating Systems at 22 manufacturing facilities in Canada, US, and Mexico to the ISO/TS 16949 standard.

Managed and scheduled all ISO/TS 16949 Third Party Auditing for all manufacturing and engineering facilities and reported Third Party Audit results to Leadership.

Advance Quality Manager: Chrysler Interiors Business Unit. (Holland, MI)

Position included responsibility of reporting to senior management on APQP for current launch status.

Responsible for hiring and staffing for the quality department. Reporting of current staffing needs and uses of resources. Staff included three direct reports and two contract engineers.

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Advance Quality Engineer: Launch, (Holland, MI).

Responsible for launching automotive interior trim components and door panels for the Hyundai Santa Fe, Mitsubishi Spyder, and Chrysler Dodge Nitro, Fiat 500 and the Dodge Dart, programs.

Interfaced with customers by developing and submitting APQP documentation, dimensional packages, tool prove-outs and appearance approval submissions.

Managed all supplied components and suppliers for each launch. Performed supplier readiness evaluations, tooling prove-outs and run and rates.

Designed, developed, and implemented gauging for the above programs.

Quality Manager: Seating Plant (Sycamore, IL).

Responsible for the plant quality measurables and customer quality

Direct point of customer contact for the Chrysler Corporation for quality concerns and launch of new products.

Lead the plant to achieve their first JCI Gold and Silver quality awards in several years prior to taking over position as Quality Manager.

Managed three ISO/TS- 16949 registration and recertification audits during tenure.

Improved customer quality score cards from 35% to 100%.

Performed written evaluation for quality department employees.

Quality Engineer: Molding (Holland, MI)

Responsible for overall quality of the molding process area. Department had 16 molding machines, six internal customers and four external customers. Molding methods were straight injection, gas assist molding, and compression injection molding with vinyl and carpet mold behinds.

Drove overall department scrap downwards by 25% in one year.

Improved scrap rate on highest volume part by 50% and booked $80K cost save by process and tool improvements.

Performed Six Sigma Green Belt project on a Ford door panel substrate and booked $15K cost savings.

Implemented and drove tooling changes that removed short shot condition in an in-molded speaker grill. Improved scrap by 80% for this defect.

Quality Engineer: Assembly (Holland, MI)

Responsible for overall quality of the door assembly line and FIP (foam in place) process area for the Lincoln LS.

Launched the Lincoln LS door panel lines and met internal goal of zero defects during the launch phase.

Maintained Zero PPM level at Ford Wixom for 16 months.

Received an Innovation Award for exceeding our customer’s expectation in the area of customer service.

BALZERS INC., Lansing, MI 2000 - 2002

A global leader in “Thin Film” coatings, providing Titanium based coatings to the cutting tool industries and Tungsten based coatings to enhance the wear resistance of precision ground components.

Assistant /Production Manager

Responsible for daily operations of a 40-employee PVD coating company, utilizing a sales budget of $6.5 million, supervising employees, establishing and maintaining production schedules, preventive maintenance, adherence to budgets and P&L statements and working with customers on daily basis.

Improved “On Time Delivery” from 40 to 95% in three months.

Reduced production operations from a 7-day to a 5.5-day schedule while increasing production level by 28% and reducing labor by 7%.

Received perfect quality ratings and 100% on-time delivery for largest customer ($1.8M/year).

Personally prevented two customers and $100K in sales from leaving by improving customer service, communications and deliveries.

Introduced, trained and instituted “Lean Manufacturing” and “Visual Factory” concepts to employees to improve delivery, quality and overall operational efficiency.

Improved upon process flow and reduced cycle time by designing, building and implementing new workstations, process cells and gravity feed conveyors throughout the entire plant where none had existed.

Trained and developed core group of team leaders to take responsibility to run their production areas with efficiency, concern for the bottom line and the needs of external customers.

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ROBERT BOSCH (Formerly Diesel Technology Company), Grand Rapids, MI. 1995 - 2000

A $325 million worldwide supplier of Diesel Fuel Injection systems to OEM engine companies such as Detroit Diesel Corporation, Daimler Chrysler, Volvo, Scannia and Mack Truck.

Supplier Development Engineer.

Worked with U.S. and European suppliers of materials and components to Diesel Technology. These suppliers included steel mills, forging companies, seal ring suppliers, coating companies, heat treating companies and machined parts suppliers. The position required forty- percent overnight travel in the United States and Europe.

Developed working relationships with the above suppliers’ entire management team to eliminate non-value added processes to aid in meeting cost reduction goals, resolve any quality issue that would effect a zero defect requirement and remove obstacles that hindered the on-time delivery of components.

Conducted three product campaigns at customers’ engine plants in the U.S. and Sweden.

Performed audits of potential suppliers and process audits for existing suppliers.

Quality Assurance Engineer

Responsible for establishing a quality program for an internal heat treating department of 30 people, solving quality and production issues with internal customers as well as external customers.

Developed database program to report, monitor, evaluate and reduce scrap in the business unit.

Helped prepare the business unit for an ISO 9000 audit.

Used teaching skills to train employees on topics including scrap reduction, heat treating processes, quality documentation and handling of deviant materials.

SPECIALTY HEAT TREATING, Grand Rapids, MI. 1990 - 1995

A high volume vacuum and atmosphere heat treating company that provided thermo-processing operations to various industries.

Quality Assurance Manager.

Quality Manager responsible for instituting the company’s first quality program and sales functions. Instrumental in changing company philosophy from that of a small family business to a business that supplied $1.5 million in heat treating services to the aerospace, computer, automotive fuel systems, and anti-lock brake industries.

Established 17 new customers in Michigan and Ohio, resulting in $375,000 additional sales.

Worked as a technical representative to 50 key customers to developed new heat treating processes, troubleshoot existing processes and resolved quality issues at customer locations. Strengthened accounts by establishing pick up and delivery schedules.

Developed and wrote quality manuals, PFMEA’s, process control plans and other quality related documentation.

Interviewed hired, trained new employees and performed employee evaluations.

Designed and implemented the company’s first computerized order entry program that provided furnace operators with written heat treating instructions, process routings and work order details.

Implemented a metallographic lab, including purchasing of equipment and training employees.

EDUCATION

Ed.S, Leadership and Administration, Central Michigan University, Mt. Pleasant, MI.

Masters Degree, Leadership and Administration, Central Michigan University, Mt. Pleasant, MI.

Bachelor of Arts, Biology/Chemistry, Central Michigan University, Mt. Pleasant, MI.

COMPUTER SKILLS/ TRAINING

MS Windows, Word, Excel, Access and Power Point, MPACT, Mini-Tab, and JMP, Six Sigma Green Belt, ISO 9001/TS 16949 Lead Auditor Training, PFMEA, Kepner Tregoe, Problem Analysis, Kaizen Principles, SPC, GD&T.

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