Customer Service Microsoft Office

ANDREA MONIKA SCHOEPPER

304-***-**** ****.*********@*****.***

Administrative Assistant

Dedicated and technically skilled business professional with a resourceful administrative support skill set developed through experience as an administrative assistant, and customer service representative. Excels in multi-tasking in a fast paced environment, coordinate and maintain records. Superior skills in customer service and computer skills with proficiency in MS Office Suite.

Key Skills

Associate of Board of Governors

Office Management

Customer Service Satisfaction

Excellent Attention to Detail

Report & Document Preparation

Spreadsheet & Database Creation

Problem Solving

Multi-tasking

Records Management

Strong Organization

Motivated

Fluent in Hungarian

Experience

Minnieland Academy

Lead Teacher/Supervisor

Jefferson County Public School, Charles Town, WV

May 2014-current

2007 to 2014

Classroom Aid / Driver

Serves as a key member of the transportation department to ensure safe transport of children to and from school.

Assisting teachers in the classroom

Accomplishments:

Keeping secure student information database

Creating and maintaining monthly report

Works with staff and parents to ensure the safety of the children

Enforcing administration policies and rules governing students

Assist during fieldtrips

Attends staff meetings and trainings

Maintain a neat and organized environment

Maintain CPR and First Aid certification

CDL

Weichert Realtors, Herndon, VA

2002 – 2007

Realtor/Administrator

Helped people find their dream home. Worked as a team member in the office and helped with daily activities, planning, and administrative tasks as well as any type of realtor function.

Accomplishments:

Developed and maintained strong professional communication with customers, employees and other interested external parties, answering questions, disseminating information, and addressing complaints

Entered data using Microsoft Office, with attention to detail in finding and correcting database and data entry errors

Prepared various documents, quarterly and annual reports, and correspondence using Microsoft Office

Organized and processed applications, files, and created spreadsheets and duplicated materials.

Used computers, audiovisual aids, and other equipment and materials to supplement presentations.

Planed, scheduled and organized different showings and closings

Helped to maintain a neat and organized office

Education

Blue Ridge Community College, Martinsburg, WV

Associate of Board of Governors (2012)

Registered Medical Assistant (Certificate)

First Aid and CPR Certificate (2007-Present)

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