Customer Service Sales
Resume:
TERESA BLAKE
**** ****** ****, *********, ** **295 ********@*****.***
cell phone 336-***-****
Professional Summary
Billing Analyst with 9+ years experience billing Medicare B, Medicaid and commercial insurance, collections and accounts receivable. Assuring high standard of competent care for a wide variety of patients with diverse needs. Retail sales with strong customer service experience.
Skills:
EPIC Sales
QS1 pharmacy program Cash Register
RX30 pharmacy program Answering multi-phone lines
Billing Medicare Part B for DME Billing Medicaid
Billing commercial insurance Posting A/R
Refunds Collections
Work History
Billing Analyst, 08/2005 to 02/2015
Wake Forest Baptist Medical Center-WinstonSalem, NC
Entered patients demographics into computer systems.
Researched patient insurance information to process claims.
Processed Medicare Part B, Medicaid and commercial insurance for medications.
Call insurance companies when necessary to get paid claims for medications.
Post A/R and EOBs to patients accounts.
Collection of accounts both current and past due.
Print and mail patient statements monthly.
Answer all patient billing questions.
Research and report any problems with non paid claims to management.
Assisted patients as they came in to pick up medications, answering questions taking orders, and researching any problems.
Researching patient assistance by locating copay cards, free medication, coupons and/or creating a Charity Care profile for the patients when needed.
Billing Analyst, 06/2003-07/2005
Brookcare-Clemmons, NC
Posted Medicaid EOB's, patient A/R and insurance A/R.
Processed Medicaid and commercial insurance for payment.
Ran tapes on all monies and made bank deposits.
Picked up and distributed all mail, ordered all supplies for office and pharmacy.
Assisted pharamicist with filing their paper works.
Printed and mailed all patient bills monthly.
Prepared bills for the nursing facilities.
Researching patient assistance with locating copay cards, free medication and/or coupons.
Answer all patient billing questions.
Collections on past due accounts.
Sales/Customer Service, 11/2001-09/2003
Kohl's-Winston Salem, NC
Assisting customers with their purchases.
Returning stock to proper location.
Working plan-a-gram to set merchandise.
Worked in customer service processing sales, returns, refunds, orders, credits and payments.
Education
High School Diploma 05/1975
Davie County High School-Mocksville, NC
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