Engineer Management

KEVIN L. JAMES

**** **** ******, *******, **. ***01 408-***-****

************@*****.***

SUMMARY

Highly motivated engineering professional with successful experience in

technical and management functions with diverse expertise in Quality and

Process Engineering, Supplier Development, and Manufacturing from startup

environments to leading high-tech organizations. Recognized for cross

functional team building and interpersonal skills, problem solving, and

vision to accomplish and exceed company goals that enhance value to the

company.

CORE STRENGTHS

Process Engineering

Supplier Development

Program/Project Management

Test Engineering

Quality Management Systems

Technical Writing

Lean Principles

8D, FMEA, DOE, SPC

Failure Analysis

DB/Metrics Development

NPI / Manufacturing

ISO 9001/ Audits

PROFESSIONAL EXPERIENCE

Sr. Staff Quality Engineer

2014 - Present

Innova Dynamics, San Francisco, Ca.

• Created, implemented, and QMR for the ISO 9001:2008 compliant Innova

Dynamics Quality Management System (QMS).

• Responsible for development and management of QMS areas of Document

Control, Change Management, Supplier Approval, NC, CAPA, Training, Customer

Satisfaction, and Quality Records.

• Devise and implement methods and procedures for inspecting, testing, and

evaluating raw materials, components, and final products.

• Established and maintain Calibration/PM program to ensure the accuracy

and precision of R&D and Manufacturing measurement equipment and tools.

• Normalize R&D and process metrics for SQL database development to

generate clean data for statistical analysis, process control, and

reliability testing.

• Conduct internal and external audits of company manufacturing processes,

quality systems, and suppliers to ensure compliance to standard operating

procedures, specifications, policies, and qualification standards.

• Management of Change board member (MOC) responsible for management of all

changes to products, materials or controlled documents, as well as

process/equipment qualifications, approval level definitions, and matrix of

personnel who approve changes to controlled documents, products, or designs.

• Collaborate with management, scientists, and engineers to determine

requirements, inspection standards, and earliest failure detection points

to ensure, as well as improve quality.

• Manage QBR for management review to assess KPI across all customers,

suppliers, and contractors to improve product quality, processes, and

increase customer satisfaction.

Process Engineer

2011 - 2013

Merrill’s Packaging, Burlingame, Ca.

• Determined what strategic higher-capacity equipment to enhance production

efficiency to generate a higher ROI and lowest overall cost.

• Developed and incorporated production automation and SPC monitoring

system to increase process efficiencies to decrease defect ppm, product

nonconformities, while lowering AQL.

• Designed, executed, and analyzed test result metrics from test plan to

determine process windows from undiscovered metric trends into quantifiable

reports to substantiate prospective changes to manpower, methods, and

equipment for transfer to Costa Rican facility.

• Created product defect and equipment bug documentation system that

provided repeatable tendencies in production that could be alleviated at

the design phase.

• Conducted design reviews with Customers, Design Engineering, and QC/QA on

developing and implementing physical adaptations to existing equipment for

increased product quality and process repeatability.

• Responsible for continual development of CAPA program and associated

testing related to non-conforming product, processes, and equipment in

accordance with our quarterly Kaizen plans per ISO 9001:2008.

• Coordinated documenting of process variation on products by utilizing

Lean, 8D Root Cause Analysis, and 5 Whys methods for continuous improvement.

• Transformed final test case notes into controlled SOPs and work

instructions for training of quality, sales, and production personnel.

Escalations Engineer

2009 - 2011

Lyris Inc., Emeryville, Ca.

• Prioritized Sprint software bug backlog and provide objectives to define

iteration cadence.

• Maintained product roadmap as part of long-term product portfolio.

• Worked with other Software Development department teams to define,

design, and implement scalable product enhancement solutions.

• Assisted Product Management in the development and review of QA and

customer product issues utilizing product reviews and use case studies.

• Transferred customer queried user experience performance metrics from web

meetings, conference calls, and training sessions into quantifiable monthly

recurring revenue targets.

• Met regularly with Engineering, QA, Product Management and other Product

Owners to validate and communicate planned product enhancements.

• Lead requirement definition and validation efforts to scope proposed

projects and/or integrate requirements into existing product lines.

• Documented and refined processes, identified specific strengths and

weaknesses of existing process, as well as, proposed areas for improvement.

• Contributed to the production of internal and customer-facing

documentation (including release plans, technical sales collateral, etc.).

• Collaborated with Account Management, as well as, Customer Service for

determination of severity of issues and accompanying corporate fiscal

impact.

Sr. Product Quality Engineer

2006 - 2008

Yazaki North America, Fremont, Ca.

• Managed development of project and product activities pertaining to NPI

and current products in process development labs, as well as, manufacturing

facilities.

• Conducted ISO based quarterly affiliate process, as well as, contract

manufacturer/supplier, audits and follow up to insure design specifications

and tolerances, product integrity, and project schedule compliance.

• Accountable for daily reporting and sustenance of quality engineering

activities on over 200 products utilizing 8D, SPC, PFMEA, DFMEA, Kaizen,

5S, (IQ, OQ, PQ) and other Six Sigma tools to eliminate defects in the

design, manufacturing, and product launches at customer site and contract

manufacturers.

• Oversaw Product Rework program generated by Design Engineering, ECN, and

RMA. Organized rework utilizing internal staff and outside technical

staffing firm on entire JIT inventory through next revision level.

• Controlled and maintain customer and internal quality targets, 5% defect

reduction or less than 5 ppm, for 10 manufacturing facilities in North and

South America.

• Developed manufacturing QA processes through DOE and studies of GD&T

parameters from matrix of metrics created by collaboration of QCE and SQE

to increase targeted throughput 8%, quarterly cost reduction 3%, and

enhance quality through product life cycle.

• Chaired weekly engineering meetings at customer sites. Convey improvement

results/findings related to Engineering Drawings, ECI, PPM, Product, and

Process studies to cross-functional team of QC/QA, Manufacturing, and

Process Engineers.

Sr. Test Process Development Engineer

1997 - 2006

Maxtor Corporation, San Jose, Ca.

• Developed program based project timelines, test algorithms, and SPC

parameters based on customer specifications, experimentation, and

manufacturability for products from initial development through NPI.

• Decreased product development cycle by 15% by evaluating root cause

failure data to determine process related issues on identified systems.

Identified corrective actions and drove issues to closure.

• Reduced quarterly product cost 5% by value engineering current test

processes.

• Provided sustenance-engineering support to manufacturing to improve yield

and throughput quarterly at a targeted strategic objective of 3%.

• Devised raw data analysis matrix tool that decreased experimentation 15%

by trending test related metrics hosted on server graphically for

interpretation of possible process issues.

• Composed engineering reports and OEM data packages for internal

presentation to cross functional group of Process Engineers, as well as,

design review to Program Management/OEM group for current and future design

wins.

• Developed rework program for multiple OEMs of consumer electronics of

high-end rejected product that could meet given customer specifications and

applications. Deduced scrap levels below 3%.

• Managed RMA diagnostic test laboratory, as well as, associated customer

shipment viability attached to reverse engineering data packages validating

product reliability, quality, and performance.

EDUCATION

B.S. Industrial Technology

San Jose State University, San Jose, Ca.

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