Employee/Client Relations Specialist

April Y. Bowins

**** ***** ****** **.

Sugar Hill, GA 30518

Telephone: 240-***-****

E-Mail: *********@*****.***

Professional Profile

Ambitious HR/Administrative professional who delivers results to effectively align with and support key business initiatives. Multifaceted in human resources with a strong drive, superior work ethic and integrity to represent an organization successfully.

Skill Highlights

• Exercise Confidentiality • Sound judgment

• Leadership/communication skills • Calm under pressure

• Complex problem solving

• Strong ability to multi-task in a fast paced environment

• Employee relations • Excellent communication skills

• Self-motivated

• Customer-oriented

• Operations management

• Staff development

• Staff training

• Supervision and training

Core Accomplishments

Maintain the lowest percentage of .35% open balances for a market averaging over $3,500,000.00 in monthly sales over the last 4 years.

Partnered with V.P. of Sales in revising the company’s contractor forms to minimize legal liability with Contractor vs Employee laws.

Served as the liaison for all personnel regarding work related task, employee relations and creating a more productive and cohesive environment.

Relevant Professional Experience

Empire Today, LLC January 2007 – June 2015

Branch Accountant - JULY 2011 – June 2015

Oversee, manage and control the accounts receivables for one of the largest and most profitable Market’s open balances, accommodations and write-offs. Maintained an average of .35% open balance of over 3.5 million in sales each month exceeding our weekly and monthly metrics. Daily posting of cash receipts, prepare bank deposits, manage and reconcile petty cash, and reconcile open balances weekly and monthly.

Office Manager – Jan 2009 – July 2011

Handled all matters related to managing the office workflow and oversight of a staff of 65 employees. Perform a dual role in Human Resources and office management. Responsible for directly supervising six (6) employees. Served as subject matter expert and provides guidance to employees as required. Developed processes and procedures to drive department efficiencies. Responsible for all new hire orientations and recruiting.

Human Resources Manager – Jan 2007 – June 2010

Deliver high quality decisions and counsel consistently to managers and employees. Identify and analyze employee relation matters and recommend appropriate employment action to maintain a productive work environment, achieve optimal performance, and minimize risk to the organization

Responsible for addressing complaints, complex HR issues, conduct investigations, and served as the company representative in unemployment hearings. Trained management on progressive discipline procedures, highlighting the legal requirements and ramifications.

Partners with management in multiple locations to ensure strategic HR goals, policies, and programs are aligned with business initiatives.

Consulting (Self Employed) - July 2004 - Dec 2006

Independent Human Resources Contractor

Contracted by various organizations to perform HR project work (conduct investigations, perform HR audits, create and implement handbook, policies and procedures).

The Moone Group, Inc. (PEO) - September 1998 - April 2004

Human Resources Consultant Sept 2000 - April 2004

Provided Human Resources services for various organizations ranging from 10 to 200 worksite employees.

Effectively establish, maintain, and manage client relationships at all levels to ensure human resource services were successfully aligned to achieve their business strategies and initiatives.

Benefits Administrator Sept 1998 - Sept 2000

Developed a proposal to bring brokerage in-house to design, implement, and sell benefit coverage to clients. This proposal resulted in $75,000 yearly revenue for the company.

Managed and administered all of our insurance plans as well as our clients benefit portfolios. Worked closely with Insurance companies and Brokers in resolving large scale issues, creating benefit plan design, negotiating rates and cost.

Conducted mid-year review and annual benefit sessions/open enrollments for all clients.

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