Customer Service Assistant

Ambrosia Sutton

**** ******* *****, ************, ******* 46235 • 317-***-**** • **************@*****.***

EMPLOYMENT:

Gifted and Talented Academy, Indianapolis, IN

Assistant Director, 11/2014 - 11/2015

Supervised a staff of 12, planned and schedule programming and field trip events.

Facilitated staff trainings, maintained accurate files on staff members per state licensing guidelines. Followed and billed CCDF guidelines per state board.

Communicate with children's parents or guardians about daily activities, behaviors, and related issues.

Monitor and reviewed programming to ensure that schedules are met, guidelines are adhered to, and performances are of adequate quality.

Check completed program logs for accuracy.

Typed memos, emails, letters to parents, state licensing board, businesses and vendors.

Answered multi-line phone system, greeted all incoming guest, opened and closed facility.

Rainbow Child Development, Indianapolis, IN

Teacher, 09/2013 – 11/2014

Create and implement lesson plans based off of creative curriculum.

Instruct students individually and in groups, adapting teaching methods to meet students' varying needs and interests. .

Teach basic skills, such as color, shape, number and letter recognition, personal hygiene, and social skills.

Observe and evaluate children's performance, behavior, social development, and physical health.

Establish and enforce rules for behavior and policies and procedures to maintain order among students.

Demonstrate activities to children.

Facilitated parent/teacher conferences and assessments.

Day Nursery, Indianapolis, IN

Teacher, 12/2009 – 09/2013

Create and implement lesson plans based off of creative curriculum.

Instruct students individually and in groups, adapting teaching methods to meet students' varying needs and interests. .

Teach basic skills, such as color, shape, number and letter recognition, personal hygiene, and social skills.

Observe and evaluate children's performance, behavior, social development, and physical health.

Establish and enforce rules for behavior and policies and procedures to maintain order among students.

Demonstrate activities to children.

Facilitated parent/teacher conferences and assessments.

Supervised assigned assistant.

EDUCATION:

Ivy Tech State College

Enrolled 2016

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