Customer Service Manager
Resume:
Barberton, OH *****
Susan E. Snyder
Objective
To secure a position as a Dog Groomer so I can perfect my skills in this craft.
Experience
****-**** **** ******* ****it, LLC Macedonia, OH
Bookkeeper/Credit Investigator
Possess a strong knowledge of Megasys processing system for all payments and deal input.
Possess a strong knowledge of TCI and Defi deal/funding systems.
Organize Speed Pay and Moneygram paperwork on a daily basis and input payments into Megasys payment system.
Process all physical payments (i.e. Cash, check and money orders) in Megasys payment system.
Review and organize for credit investigation all loan paperwork submitted and input information into TCI.
Back up Credit Investigator when necessary verifying customer documentation for credit worthiness.
Input all approved deals into Megasys and issue dealer proceeds checks to fund deals.
Process payments and input deals into Megasys for a sister Branch.
Organize office bills for approval by Branch Management and issue payment checks to all vendors in a timely fashion.
Document in Megasys and file in appropriate Title file all physical titles received in the office.
Follow-up on delinquent titles not received from Dealers within 30 days of contract date to resolve delinquency, processing a Buy Back on all titles not received from the Dealer by 60 days from contract date.
Release titles on all Paid-out accounts per company policy.
Prepare and deposit daily bank deposit.
Review and submit necessary reports to the Corporate Office.
Notary Public for office documents.
2007-2008 United Auto Credit Corporation Green, OH
Administrative Supervisor
Manage 1-2 Administrative Coordinators.
Prepare incoming application for credit review.
Prepare and review all documents presented for final funding.
Fund approved deals in Megasys system.
Review and submit necessary reports to the Corporate Office.
Process in-branch payments in Megasys on an as needed basis.
Process and deposit daily bank deposits.
2005-2007 Chase Bank Wooster, OH
Assistant Branch Manager
Manage Teller staff.
Operated a teller drawer when necessary.
Prepare all staff for annual audit by training all personnel in company policy and procedure.
Assist Branch Manager in attaining branch sales goals.
Managed branch cash levels.
Met annual audit goal with satisfactory ratings.
2003-2005 Bank One, NA. Wickliffe, OH
Sales and Service Associate
Maintained adequate customer service for bank clients.
Managed branch cash levels as Vault Teller.
Back-up to the Assistant Branch Manager when necessary.
Operated a teller drawer when necessary.
Education
2015 Diamond Cut Dog Grooming School
Medina, OH
Successfully completed coursework to become a professional groomer.
1983-1986 Bob Jones University Greenville, SC
Completed 2 years toward a degree in Music Education.
Interests
Family, animals, running, gardening, music, reading, physical fitness, cooking, outdoor activities, motorcycle riding, traveling.
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