Customer Service Insurance

Joyce Eng

**** *.**** ******, ***. *A, Brooklyn, NY 11229 917-***-**** ***********@*****.***

OBJECTIVE

I am pursuing a position as an underwriter in an environment where my 18 years of underwriting knowledge, expertise and client communication skills will have important utilization within the organization.

PROFESSIONAL CERTIFICATIONS

oProperty/Casualty Broker’s License

oInsurance Institute of America (IIAA) completed

oAmerican Institute For Chartered Property Casualty Underwriters (CPCU)

oPrincipal of Risk Management (completed CPCU 501, CPCU 505)

oCurrently pursuing CPCU designation

oCertified Gemini In-House Trainer

oAdvanced Microsoft certificate

PROFESSIONAL EXPERIENCE

Empire Comprehensive Brokerage, Admiral Insurance Brokerage/ Effective Coverage

Customer Service Rep/Underwriter Assistant – May 2014 to November 2015

oResponsible for managing personal, commercial accounts, including additional lines of business as needed.

oEmploying a rating system to rate, quote and price accounts & to compare prices and coverage with multiple carriers and wholesalers.

oCollect premiums and set up future installment plans for the clients.

oReport claims and follow up with claim adjusters for results.

oExplain coverage in details prior to submitting the applications and binding.

oIncrease production of business by conducting phone calls, including through referrals.

oResolve miscellaneous issues to new business and renewals for the client, including audits on workers’ compensation and general liability policies.

Greater New York Mutual, New York City, NY – Dec 2007 to Feb 2014

Senior New Business Underwriter

oSuccessfully collaborated with the marketing department to expand the company’s new business and underwriting accounts according to company guidelines and state insurance laws & regulations resulting in an increase of $1.5 million in new business.

oEnsured customer relationships and accounts were maintained at the highest possible level by traveling to broker offices on the Continental U.S., as well as setting up in-house account meetings with clients.

oReviewed and analyzed client/company income documents to determine the degree of risk from such factors as applicant financial standing.

oAnalyzed the data/risk in insurance application forms for automobile, employment practice liability, property/general liability, workers’ compensation, excess and comprehensive umbrella liability insurance policies and determine the applicants acceptability based on the company requirements

oManaged a profitable book of business for insurance agents.

oFacilitated the mentoring and training of junior underwriters about the company insurance underwriting policies and strategies to improve product quality on our team.

Travelers Property Casualty, Jericho, NY – Oct 1996 to Dec 2007

Multi-Line Account Executive

oAccountable for underwriting property, liability, workers’ compensation, auto and an umbrella line of businesses for “premium” size accounts.

oSuccessfully oversaw the writing of an addition of $8 million to the company’s book of business over a 3 year span.

oEstablished and maintained a strong coalition between brokers and clients by setting up and participating in meetings to maintain a strong ongoing relationship.

oPerformed audits on agency files to ensure applicant documentation met underwriting criteria.

Aetna Property & Casualty/St. Paul Travelers, New York City, NY – Feb 1986 to Oct 1996

Senior Multi-line Underwriter – Feb 1987 to Oct 1996

oSolicited and analyzed new business applications, renewals and endorsements within the Middle Market Division.

oServed as Property and Inland Marine Coordinator for handling referrals, audits and facultative reinsurance negotiations.

oNegotiated large renewals with agents.

oConducted agency visits with sales executives, as well as individual visits, to make presentations and conduct loan negotiations.

Automation Analyst – Feb 1986 to Feb 1987

oAssisted in the data migration of the agency office, including the manual accounting system onto an automated platform.

oProvided technical service support and assisted in the installation of the Gemini Software with all agents.

PROFESSIONAL SKILLS

oAnalysis Software – PD Rating System

oOperating Systems – Microsoft Windows (XP, Vista, 7, 8)

oGeneral Software – Microsoft Office (2003-2013) {Excel, Outlook, PowerPoint, Word}

oInternet Browsers – Internet Explorer (v6-11), Firefox, Chrome

EDUCATION

oWashington Irving High School, New York NY

oHigh School Diploma

oAdvance Automobile Seminar, Loss Control Seminar, Management Seminar, Sales Seminar

oCourses: Advanced Property Training; Cross Training Casualty Skills; Underwriting Skills

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