Customer Service Microsoft Office

Anya Marcero

Operations Assistant - Administration

Dundee, MI

**********@*****.*** - 567-***-****

An energetic Operations Assistant with over 9 years of experience, seeking her next career with a passion. Highly trained with data entry, customer service, being able to help the company and general public as a whole, have worked in office settings, logistics, the sports industry and medical fields. A well rounded, talented and hard-working individual that will not let you down. Authorized to work in the US for any employer

WORK EXPERIENCE

Staffing Coordinator

Phoenix Industrial Services, LTD. - Monroe, MI - September 2015 to Present Responsibilities

Interview candidates for qualified job opportunities to make sure they meet all requirements and assess drug screens. Communicate through cold calling, email and on-site visitations. Working on a daily deadline for a timeframe to meet client expectations. Run background checks, set up their profile, follow up with their job assignments and communicate with our clients for whom we're staffing for. Accomplishments

Provided a client with 10+ qualified candidates within a few hours of a short notice, followed by retention of their employment.

Skills Used

Customer service, multitasking, deadline driven, interpersonal communication skills, detailed orient, reliability and organizational skills.

Merchandising Internship

Toledo Mud Hens & Toledo Walleye - Toledo, OH - October 2014 to Present Responsibilities

Pull mail orders from our online website's store and fill them per customer's request, print labels for shipping orders, update inventory, perform cycle counts, customer service, cashier work, answer phone calls and emails, operate CounterPoint software, open and close store, clean work area and promote retail sales. Accomplishments

Helped increase retail sales profit for both organizations and was apart of the crew who worked during the successful Winterfest Event.

Skills Used

Data entry, sales, customer service, leadership, established a friendly and outgoing personality, punctuality, hard work and reliability.

Operations Assistant - Administration

Exel, Inc. - Toledo, OH - June 2006 to February 2015 Job Duties

Assist the operations supervisors with daily office and warehouse tasks, executes cycle counts and inputs data into Chrysler's computer system. Fix variances in the Glupex system, assist management with daily operations and works closely with Microsoft Office program.

Accomplishments

Slashed company's bill by 30% by locating lost parts in discrepancy report from customer. Skills Used

Proper communication skills with management, leadership, teamwork, responsibility, punctuality and hard work.

Sales Associate

Monroe Beer Cooler - Monroe, MI - May 2004 to June 2006 Provide customer service and submit their orders with the vendors. Cashier work, customer service and sales. Answer phone calls, open/close store, clean store and stock merchandise. EDUCATION

Bachelor of Arts in Multidisciplinary Studies

SIENA HEIGHTS UNIVERSITY - Adrian, MI

2013 to 2015

Associate of Science

MONROE COUNTY COMMUNITY COLLEGE - Monroe, MI

2004 to 2008

SKILLS

Precise with data entry and business communications, carries a professional manner, meticulous to detail, impeccable customer service, punctual, trained for inventory control, interpersonal skills, organized, dedicated team player, reliable & knowledgeable with medical terminology. ADDITIONAL INFORMATION

• Member of the National Association of Professional Women - (NAPW 03/15-Present).

• Trained on Microsoft Office program, CounterPoint POS, Chrysler & Glupex systems.

• Designed advertisement for a youth sports program.

• Completed QMS certification for a logistics company.

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