Customer Service Representative

Michelle M. Opulencia

Brgy. * Pinaric Old Albay Legazpi City

E-mail: *******@*****.***

Mobile: 090********

Objective:

To obtain the position that will effectively utilize my skills and experience and the opportunity to work with a team.

Working Experience:

Field Enumerator

(National Statistics Office)

Sept.- Nov 2012

Inbound and Outbound Call Center

NOLIN BPO

Dec. 3, 2012 - Aug. 8, 2013

Inbound and Outbound Call Center

Mocha Bytes

Aug. 12, 2013 – Jan. 14, 2013

Inbound Tech Support and Billing

Sutherland Global Services

Jan. 28, 2013 – Oct. 10, 2014

Inbound and Outbound Customer Service Representative

NOLIN BPO

Dec. 5, 2014 – July 15, 2015

Virtual Analyst

AP staffing

Aug. 28, 2015 - Nov . 16, 2015

Educational Attainment:

Tertiary Level:

Bachelor of Science in Computer Science

STI- Legazpi

Rizal St. Old Albay Legazpi City

Secondary Level:

St. Agnes Academy

Rizal St. Old Albay Legazpi City

Elementary Level:

St. Agnes Academy

Rizal St. Old Albay Legazpi City

Strengths :

Able to work effectively in a team environment.

Friendly, dependent and persuasive in dealing with people.

Has a call center experience

Can work under pressure.

Can help and provide solution to customers problem.

I can speak English.

I can convince customers.

Can handle sales

Experienced in outbound and inbound calls.

Can handle spread sheet for excel and lead generation.

Personal Data:

Date of Birth : Aug. 13, 1979

Age : 35 years old

Status : Separated

Height : 5’

Weight : 55 kls.

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